Health Unit Coordinator – Pediatric Emergency Department
About The Position
Join Cleveland Clinic Hillcrest Hospital and experience world-class healthcare at its best. Hillcrest Hospital provides state-of-the-art healthcare to all its patients. Cleveland Clinic is recognized as one of the top hospitals in the nation. Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice. Hillcrest Hospital’s Pediatric Emergency Department provides pediatric care services in child-friendly waiting rooms where they have more privacy and comfort. This department is staffed 24/7 with board-certified, pediatric emergency medicine physicians, as well as nurses who are certified in Pediatric Advanced Life Support and pediatric trauma care. The Pediatric Emergency Department has a Sexual Assault Nurse Examiner (SANE) unit which provides children who are victims of assault, abuse or neglect with private care, utmost respect, compassion, complete physical assessments and, if needed, collecting physical evidence. The Emergency Department also has Child Life Specialists who help reduce anxiety for children and their families and provide guidance and emotional support. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.
Requirements
- High School Diploma or GED
- One year of experience in a customer service-related role
- Experience with typing, computer training or equivalent coursework
Nice To Haves
- College degree
- Microsoft Office experience
Responsibilities
- Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
- Respond to patient call lights and make rounds.
- Assist with processing patient admissions, transfers and discharges.
- Assist patients and families with wayfinding and direct them to available resources.
- Assemble and maintain patient medical records and other documents related to patient care.
- Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.
Benefits
- Outstanding, comprehensive offerings are an investment in your health, well-being and future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
