Health Unit Coordinator - Emergency Department, Nights

Mayo Clinic•Phoenix, AZ

4d•$19 - $25•Onsite

About The Position

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

Requirements

High school diploma or equivalent required
Basic knowledge of computer systems
Strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required

Nice To Haves

Successful completion of HUC post-secondary program, or HUC Certification preferred
Minimum of one year working experience in a medical environment preferred
Knowledge of basic medical terminology preferred
Preferred proficiency of computer skills
Working knowledge with EHR systems, EPIC preferred
Outstanding customer service, interpersonal and organizational skills
Adapts effectively to unpredictable situations within the patient care setting
Availability to work flexible hours including days, evenings, nights, weekends and holidays
ED HUC experience preferred but not required

Responsibilities

Monitoring and ordering supplies
Promptly answering patient call lights and elevating patient needs to nursing staff
Assisting the care team with managing orders in the electronic health record (EHR)
Communicating effectively via a variety of modalities with patients, visitors, and facility staff
Playing an integral role in communication across the continuum of care
Functioning as a resource to members of the health care team
Carrying out all aspects of the job using good judgment and problem-solving skills
Assuming responsibility for self-development within the role
Participating in continuous improvement activities
Supporting the healthcare team by anticipating and responding to team requests and patient needs