Health Unit Coordinator - Float Pool

Cleveland Clinic • Medina, NY

3d

About The Position

Cleveland Clinic’s Medina Hospital is a 148-bed community-based hospital serving Medina County and surrounding communities. The Health Unit Coordinator works in the Float Pool, supporting diverse patient populations across multiple inpatient units, departments, and locations, with occasional assignments in the Emergency Department. The role provides customer service to patients, families, visitors, and caregivers, and handles administrative and clerical tasks that allow nurses to focus on patient care. It also offers opportunities to further education and pursue a clinical career pathway.

This is a PRN position with varying, as-needed shifts, including 7:00 a.m.–3:30 p.m. and 3:00 p.m.–11:30 p.m. The coordinator welcomes and orients newly admitted and transferred patients, responds to call lights, supports communication about patient care, assists with admissions, transfers, and discharges, helps patients and families find their way and locate resources, maintains medical records, and supports unit clerical functions and troubleshooting of unit devices.

The position requires frequent data entry, extensive standing and walking, dexterity and coordination, and normal or corrected speech, hearing, and vision. There may be some exposure to communicable diseases or body fluids. Standard precautions and required personal protective equipment must be followed. Employment offers are subject to controlled-substance testing, and caregivers must comply with the annual influenza-prevention program or obtain an approved exemption.

Requirements

• High school diploma or GED.
• One year of experience in a customer service-related role.
• Experience with typing, computer training, or equivalent coursework.

Nice To Haves

• College degree.
• Microsoft Office experience.

Responsibilities

• Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
• Respond to patient call lights and make rounds.
• Communicate with patients, families, other departments, and healthcare team members about patient care, and facilitate communication among them.
• Assist with processing patient admissions, transfers, and discharges.
• Help patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and troubleshoot equipment failures involving the call system, portable phones, WOWs, and other unit devices.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED