Health Unit Coordinator - Float Pool

Cleveland Clinic • Medina, NY

3d • Onsite

About The Position

The Health Unit Coordinator works in Cleveland Clinic Medina Hospital’s Float Pool, supporting diverse patient populations across multiple units, departments, and locations, and may occasionally float to the Emergency Department. The role provides customer service to patients, families, visitors, and caregivers to support positive patient experiences, while relieving nurses of administrative and clerical tasks so they can focus on patient care. The position offers exposure to caregivers and providers across inpatient units and an opportunity to further education and pursue a clinical career pathway.

This is a PRN role with varying, as-needed shifts, including 7:00 a.m.–3:30 p.m. or 3:00 p.m.–11:30 p.m.

Requirements

• High school diploma or GED.
• One year of experience in a customer service-related role.
• Experience with typing, computer training, or equivalent coursework.

Nice To Haves

• College degree.
• Microsoft Office experience.

Responsibilities

• Welcome and orient newly admitted and transferred patients to the unit in person.
• Respond to patient call lights and make rounds.
• Communicate with patients, families, other departments, and healthcare team members about patient care, and facilitate communication among them.
• Assist with processing patient admissions, transfers, and discharges.
• Help patients and families find their way and direct them to available resources.
• Assemble and maintain patient medical records and other patient-care documents.
• Assist with unit clerical functions and troubleshoot equipment failures involving call systems, portable phones, WOWs, and other unit devices.

What This Job Offers

• Education Level: High school or GED