Health Unit Coordinator - Medical/Surgical

Cleveland Clinic•Vero Beach, FL

3d•Onsite

About The Position

Join our team at Cleveland Clinic Indian River Hospital and experience world-class healthcare at its best. Indian River Hospital is in sunny Florida’s Treasure Coast where it is committed to providing optimal family-centric and community-focused care. At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world. The 4 North Medical/Surgical Unit at Indian River Hospital sees a diverse population, offering medical attention for GI distress, respiratory issues, seizures and other symptoms. As a Health Unit Coordinator (HUC) on the team, you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care. A caregiver in this position works nights from 7:00PM – 7:30AM.

Requirements

High School Diploma or GED

Nice To Haves

One year of clerical experience

Responsibilities

Provide general secretarial and clerical duties and other duties such as placing charts in proper order, stamping documents including EMS log with date and name of patient, gathering and organization of emergency patient data, preparing charts, collecting data and completing general clerical duties.
Complete physician order process and order entry.
Answer call lights and follow up with appropriate caregivers.
Ensure proper closing of charts (e.g. charge sheets, Health Screening Assessment, narrative notes, etc.) and that completed charts go to the Data Coordinator on discharge.
Act as a receptionist and answer telephone, relay messages, place calls and interact with patients, families, visitors, staff and other departments in a professional manner.
Transcribe physician's orders accurately, alert nurses to new orders, single orders, and stat medications and confirm that a Registered Nurse signs all orders.
Receive and relay messages with accuracy from other departments (e.g. Lab, X-Ray, Admitting, etc.).
Confirm that lab requisitions for patients are completed and sent to Lab.
Answer patient call lights in a timely manner and follow up with appropriate nursing personnel with patient needs.
Assess and organize workload, determine order of importance and prioritize work.
Enter work orders in computer for appropriate departments regarding maintenance issues, biomed needs and IT related problems.
Notify Environmental Services of rooms to be cleaned.
Ensure 100% compliance with patient ADT functions and computer status.
Complete a unit activity/time log for discharge, transfer and admissions.
Complete Occurrence Report forms.
Contact Patient Concierge or address patients/family issues with appropriate department head and act as a patient advocate to ensure proper patient comfort by alerting nursing caregivers of patients' needs (e.g., pain, anxiety, etc.).