Health Unit Coordinator - Care Suites

Fairview Health Services•Edina, MN

5d•Onsite

About The Position

Fairview is looking for a Health Unit Coordinator at the M Health Fairview Southdale Hospital in Edina, MN! This position is 60 hours every two weeks on the day shift, with 12 hour shifts and a weekend rotation as-needed. M Health Fairview Southdale Hospital offers care to people living and working in the southwest Twin Cities metro area. With more than 40 specialty services, we combine talents to balance innovative technologies and treatments with the art of medicine. Working together, we respectfully address the comprehensive needs of our patients and their families. The shifts will be: 6:30am-7pm. About this Unit: Do you have a passion for direct patient care? If so, then the Care Suites may be right for you! This exciting unit at Southdale Hospital provides pre, intra, and/or post-procedural care for patients with a variety of diagnosis. Employees on this unit work with multiple patient populations, including Cardiac, Orthopedic, and Oncology patients, and partner with many other units throughout the hospital. The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role works with the Charge nurse to manage unit flow. During the guest’s stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions.

Requirements

1 year customer service experience
Ability to deliver excellent customer service in a fast paced environment, effective communication skills, ability to prioritize and multi-task.
Understands medical terminology.
Additional skills in keyboarding, computer/PC, printer, copier, paging and multi-line telephone

Nice To Haves

2+ years customer service experience
Previous HUC, administrative or hospitality industry experience

Responsibilities

Ensures exceptional patient & guest experience is achieved
Coordinates activities of unit to support patient care staff.
Manages medical record and data flow within the unit to support safe patient care processes.
Fulfills physician orders.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Fulfills all organizational requirements
Fosters a culture of improvement, efficiency and innovative thinking.
Performs other duties as assigned