Health Unit Coordinator - Internal Medicine

Cleveland Clinic • Cleveland, OH

1d • Onsite

About The Position

Join the dedicated team on Cleveland Clinic's H80 Internal Medicine Unit, where caregivers provide compassionate, high-quality care to a diverse patient population. H80 specializes in treating patients with a variety of complex medical conditions, including congestive heart failure, atrial fibrillation, pneumonia, diabetes, sepsis, gastrointestinal bleeding, myocardial infarction and angina. Caregivers on H80 are supported by experienced clinical instructors and clinical nurse specialists who provide ongoing education, mentorship and clinical expertise. Annual competency training includes age-specific care and cardiac dysrhythmia/EKG interpretation, ensuring caregivers continue to grow their knowledge and deliver exceptional patient care. As a Health Unit Coordinator (HUC), you will play an essential role in creating a welcoming and organized environment for patients, families and visitors. By providing exceptional customer service and utilizing your strong administrative and clerical skills, you will help coordinate the daily operations of the unit, support the healthcare team and contribute to a seamless patient care experience. Your attention to detail and commitment to teamwork will help ensure caregivers can focus on delivering the highest quality care to every patient.

Requirements

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework

Nice To Haves

• College degree
• Microsoft Office experience

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED