Emergency Department Health Unit Coordinator

American Addiction Centers•Mount Pleasant, SC

2d•$20 - $30•Onsite

About The Position

The Health Unit Coordinator in the Emergency Department is responsible for coordinating tests and treatments with various departments for patients on nursing units. This role requires maintaining a working knowledge of departmental functions and services to facilitate scheduling. The position involves facilitating communication through multiple-line telephones, paging systems, and the hospital information system, including screening incoming calls. The Health Unit Coordinator also monitors and troubleshoots office equipment, processes daily patient charges, compiles necessary chart forms, and obtains medical records for transfers. A key aspect of the role is verifying patient demographic information and registration accuracy within the medical record. The position emphasizes establishing positive customer relations, fostering a harmonious work environment, and demonstrating excellent communication and interpersonal skills. The incumbent must possess the knowledge and skills to provide age-appropriate care, understanding the principles of growth and development across the lifespan and assessing patient needs based on their age-specific requirements.

Requirements

Basic computer skills.
Excellent oral and written communications.
Excellent interpersonal skills and the ability to adapt to interruptions and changing priorities/workloads.
High level of attention to detail essential.
Must be able to sit, stand, walk, squat, bend, reach above shoulders, and twist frequently throughout the workday.
Must be able to lift up to 35 lbs. occasionally.
Must have functional vision, hearing, and speech.
Operates all equipment necessary to perform the job.

Nice To Haves

Team members will maintain annual educational requirements for hospital based certifications (e.g. DNV, CARF or others).

Responsibilities

Coordinates tests and treatments with and between various departments for patients on nursing units.
Maintains working knowledge of functions and services offered by all diagnostic and treatment departments to facilitate the scheduling of tests and treatments.
Facilitates communications required to support patient care including multiple-line telephone, unit/site paging and hospital information system.
Screens incoming telephone calls.
Monitors department office equipment and troubleshoots minor problems.
Arranges repair of major malfunctions.
Maintains working knowledge of Electronic Medical Record (EMR) system and other computer systems for ordering patient and unit supplies and equipment.
Processes daily patient charges and/or related procedures through the system.
Compiles necessary chart forms for admissions, transfers, discharges and expirations.
Obtains appropriate copies of medical records for transfers to nursing homes and other health care facilities.
Verifies medical records contain complete and accurate patient demographic information, patient identification and registration in the medical record, including appropriate level of care.
Establishes and maintains positive customer relations and contributes to a harmonious work environment.
Quickly and courteously acknowledges requests, responds to call lights, demonstrates proper phone etiquette and fosters communication between the health care team.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the departmental job standards.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program