Health Unit Coordinator - ED League City (7A-7P)

UTMB Health•League City, TX

About The Position

Supports the daily operation of a patient care unit by providing clerical support to the health-care team. Performs receptionist and secretary activities, maintains patient medical records and unit files, communicates with patients, families, staff, and departments, and supports unit equipment, supplies, schedules, and environment. The role also assists with patient needs that do not directly involve medical or nursing care, contributes to quality improvement, and supports efficient unit operations while protecting patient and employee confidentiality.

Requirements

Completion of an accredited Unit Coordinator/Clerk program, or one year of related job experience or college coursework.
Basic Life Support (BLS) certification.
Proficiency in typing, spelling, and medical terminology.

Responsibilities

Greet patients, guests, and staff courteously and provide services appropriate to the patient's specialty and age.
Answer telephones and intercoms promptly, route calls and messages accurately, and use professional telephone etiquette.
Use the hospital information system, computers, and printing equipment to retrieve, process, enter, and maintain clinical and administrative information.
Process electronic mail and messages, maintain unit manuals, bulletin boards, files, logs, and records, and sort and distribute incoming mail.
Organize and prioritize work and accurately enter and retrieve information through the Hospital Automated System.
Communicate courteously and effectively; address or report guest and customer concerns and maintain positive working relationships.
Assemble, file, maintain, and repair medical records according to UTMB policies and procedures, including organizing long-stay charts.
Notify appropriate individuals of orders, admissions, transfers, and discharges within five minutes of the event, as appropriate, and follow up on ordered ancillary services.
Transcribe, enter, and recognize manual and electronic information in patient or hospital records accurately, concisely, legibly, and in a timely manner.
Compile statistics and data and maintain census reports.
Track, obtain, monitor, order, organize, and arrange repairs for unit equipment and supplies; maintain equipment manuals and initiate requisitions and justifications for replacement equipment.
Inventory equipment, office supplies, medical record forms, and patient supplies; maintain unit par levels and inventory control in coordination with sterile processing and purchasing.
Assist in evaluating new supplies and equipment and follow up on their positive or negative aspects; track sterile tray processing to prevent lost charges or missing instruments.
Assist patients with phone communications when disabilities prevent independent calls, and help prepare rooms, serve meals, transport patients, and perform indirect patient-care duties as needed.
Follow safety measures and take emergency action when patient safety is jeopardized; assist nursing and admitting staff with patient room assignments.
Coordinate patient schedules with hospital services and departments and inform patients of dates and times.
Arrange and run errands and complete related duties to support unit operations.
Help maintain a neat, orderly, safe, clean, and functional unit environment; follow up on needed actions, including submitting and monitoring work orders.
Maintain the nursing station and perform related upkeep, including delivering flowers and cleaning or organizing designated equipment and areas.
Respect and support patient and family rights, act as an advocate when appropriate, maintain confidentiality, and seek assistance with ethical dilemmas as needed.
Participate in continuous process improvement and other quality improvement activities, report unusual incidents, and take indicated follow-up actions.
Complete work efficiently, demonstrate initiative and flexibility, use time and resources effectively, and support cost containment.
Work cooperatively as an interdependent team member and participate in unit or departmental meetings and activities.
Participate in in-service education and ongoing development, maintain required credentials and certifications, exchange feedback, and engage in self-evaluation and goal setting.
Adhere to internal controls and reporting structures and perform related duties as required.