Health Unit Coordinator 7a-7p

Bronson Healthcare•Battle Creek, NE

1d•Onsite

About The Position

The Health Unit Coordinator (ED Unit Clerk) serves as a department facilitator, supporting processes outside direct patient care so that care can be delivered efficiently. The coordinator works closely with the ED Charge Nurse and ED Flow Coordinator to help manage department operations and patient flow, and performs clerical duties including managing a 13-line phone system, scanning, copying, and faxing. The role supports physicians with paging and contacting other physicians, obtaining medical records, and arranging transport to radiology departments. It also monitors the 13-bed Patient Safety Surveillance system and arranges EMS transportation from the Emergency Department. Additional duties include managing incoming patient reports and radiology transfers; paging physicians and initiating hospital call downs for trauma, AMI, stroke, and Code Black events; scanning encounter documents into patient charts; facilitating admissions; supporting priority blood orders and massive transfusion protocols; and maintaining daily physician on-call schedules. The coordinator may also function as a Patient Safety Assistant for suicide precautions only, observing and reporting patient behaviors, communicating with the responsible RN, occasionally accompanying patients to diagnostic tests, and maintaining a clean environment. Safe patient handling practices are required for this function.

Requirements

High school diploma or GED required.
Successfully complete the hospital's orientation, core orientation, and unit-specific orientation.
Successfully complete the organization's competency requirements for English, writing, spelling, and reading comprehension.
Working knowledge of medical terminology.
Ability to proficiently operate a computer in all aspects.
Ability to operate Microsoft Office programs at an intermediate level.
Advanced internet skills.
General technical clerical skills, including scanning, faxing, copying, and operating an advanced telephone system.
Advanced customer service skills.
Ability to communicate effectively with patients, visitors, and all members of the care delivery team.
Safe patient handling is required for the Patient Safety Assistant function.
Ability to use correct body positioning and proper body mechanics and to follow safe work practices, including use of patient transfer/lifting devices and personal protective equipment when necessary.

Nice To Haves

1–3 months of related experience and/or training preferred.
Previous healthcare experience preferred.

Responsibilities

Manage incoming calls across 13 phone lines, including incoming patient reports, and coordinate by phone with radiology departments regarding patient transfers and transports.
Page and contact on-call physicians for consulting and emergent services, using SmartWeb, Emergin, ITSM, and Conveyant phone databases.
Initiate hospital call downs for tier 1 and tier 2 trauma calls, AMIs, strokes, and Code Black Level 1 and 2.
Monitor and operate the 13-bed Patient Safety Surveillance camera system.
Scan encounter-level documents into patient charts for ED staff and other listed departments, including law enforcement documentation and subpoena information.
Arrange and facilitate patient EMS transfers from the ED, including transfers to nursing facilities, residences, KNI, and KPEP.
Facilitate the ED admission process, including ensuring the ED physician pages the correct admitting provider and notifying the team when an inpatient bed is ready.
Facilitate priority 1 blood orders and initiate massive transfusion protocols with the blood bank; retrieve and deliver blood products to the ED when needed.
Obtain requested medical records from outside hospitals and scan them into patient charts.
Create and maintain a daily physician call schedule by collecting on-call schedules from relevant offices and medical groups.
For suicide precautions only, observe and report patient activities and behaviors, respond appropriately to support patient safety, and communicate patient status to the responsible RN.
Occasionally accompany patients to diagnostic tests and maintain a clean and orderly environment when functioning as a Patient Safety Assistant.
Use safe patient handling practices and assist with patient turns and transfers to a commode or bathroom when required.