Behavioral Health Technician - BHUC - 7p-7a

Southeastern Integrated Care•Lumberton, NC

About The Position

The Behavioral Health Technician in the Behavioral Health Urgent Care (BHUC) provides recovery support, life-skills coaching, safety rounds, incident reporting, and psychoeducational and supportive therapeutic interventions in a substance use disorder and mental health program. The role supports clients with significant functional deficits or who are at risk of developing or increasing such deficits because of environmental, medical, or biological factors. The technician contributes expertise and consultation to the interdisciplinary healthcare team, advocates for clients, and helps ensure that each individual’s preferences and perspectives are recognized and integrated into treatment, rehabilitation, and community self-help activities.

Requirements

High school diploma or GED at minimum.
At least 21 years of age.
Valid driver’s license and acceptable driving record.
Ability to work varied shifts.
Strong verbal de-escalation, customer service, and milieu engagement skills.

Nice To Haves

Experience in substance use disorder or mental health settings.

Responsibilities

Conduct access control, safety rounds, and hazard checks, and promptly escalate risks and emergencies to supervisory staff.
Maintain a safe, therapeutic milieu by monitoring client interactions, identifying safety concerns, and implementing appropriate de-escalation strategies.
Use trained de-escalation and crisis techniques, complete incident reports, and follow chain-of-custody procedures when applicable.
Participate in shift handoffs and communicate objective observations to the treatment team.
Monitor and ensure the safety of patients in crisis and assist with crisis interventions.
Provide preventive, developmental, and therapeutic interventions that direct client activities.
Use psychoeducation strategies and recovery interventions to support individuals with mental health and substance use needs.
Take, record, and report vital signs as ordered by medical staff.
Communicate observations and recommendations effectively in writing and verbally.
Follow service plans, PCPs, and clinical orders.
Work independently and as part of a team, and communicate effectively with individuals, staff, and others.
Apply recovery-oriented practices and person-centered approaches.
Assist with skill-building interventions.
Participate in team meetings and provide input into service planning and/or the PCP.
Complete objective, behavior-based EMR notes within required timelines, generally within 24 hours for billable encounters.
Maintain confidentiality under HIPAA, 42 CFR Part 2, and program policy.
Document incidents immediately according to incident reporting policy.
Perform other duties as assigned.