Health Unit Coordinator - Heart Failure ICU

Cleveland Clinic

2d • Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Health Unit Coordinator (HUC), you will provide exceptional customer service to patients, families, visitors, and staff while supporting a positive patient experience in a fast-paced clinical environment. You will perform administrative and clerical duties to ensure efficient department operations while supporting the Heart Failure ICU (HFICU), a 10-bed specialty care unit focused on patients with chronic heart failure conditions. Responsibilities include communication coordination, patient record management, order processing, and supporting the interdisciplinary care team to promote safe, high-quality patient care. A caregiver in this role works from 7:00 a.m. – 7:30 p.m.

Requirements

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework

Nice To Haves

• College degree
• Experience with Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)

Responsibilities

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Handle various computer tasks, such as updating schedules and managing patient information.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED