Health Unit Coordinator - ENT/Plastics & Internal Medicine

Cleveland Clinic

20h•Onsite

About The Position

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic’s G81 ENT/Plastics & Internal Medicine Unit is a dynamic, dual-service unit comprised of an 8-bed ENT/Plastics specialty stepdown and a 24-bed Internal Medicine unit. The patient population spans a broad spectrum of acute and chronic conditions, including head and neck cancer, complex surgical flaps and grafts, renal failure, diabetes, hypertension, pneumonia, sepsis, and multi-system organ failure. Caregivers are cross-trained to float between both services, providing a unique practice environment that blends high-acuity internal medicine with critical care–level surgical management.

Requirements

High School Diploma or GED
1 year of experience in a customer service-related role
Experience with typing, computer training or equivalent coursework

Nice To Haves

College degree
Microsoft Office experience

Responsibilities

Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
Respond to patient call lights and make rounds.
Assist with processing patient admissions, transfers and discharges.
Assist patients and families with wayfinding and direct them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.