Health Unit Clerk - Clinical Decision Unit

Cleveland Clinic•Akron, OH

1d•Onsite

About The Position

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create stepping stones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family. The 2100 Clinical Decision Unit is a fast-paced Acute Care Medical Unit that treats patients with a wide range of medical diagnoses, from general pain to complex conditions involving various body systems. As a Health Unit Clerk (HUC) on this team, you will greet newly admitted and transferred patients, helping facilitate a healing and supportive environment. You will coordinate communication between visitors, families and healthcare staff to enhance unit functioning and organization. Your role is vital in enhancing the patient’s experience and ensuring operational efficiency. In this role, you can also explore professional development opportunities to further develop your skills, advance to higher positions or seek additional education.

Requirements

High School Diploma or GED
One year of experience in a customer service-related role
Prior job experience with typing or computer training or equivalent coursework
Successfully complete/pass all mandated programs as required by policy and competencies/skills

Nice To Haves

Microsoft Office experience

Responsibilities

Perform administrative and clerical duties.
Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
Respond to patient call lights in a manner that expedites appropriate follow-through as needed.
Make rounds on patients throughout their hospital stay.
Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
Assist with processing patient admissions, transfers and discharges.
Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Troubleshoot equipment such as call system, portable phones, WOWs and other unit devices.
Keep nursing stations clean and organized.
Complete mandatory education and training.