Health Unit Clerk – Acute Care Oncology
About The Position
Join Cleveland Clinic Akron General, a healthcare provider with over 100 years of service to the community. This role offers the opportunity to work and learn from experienced caregivers, receive support and appreciation, and build a rewarding career within a respected healthcare organization. The 5400 Oncology Unit at Akron General specializes in providing care to cancer patients, training caregivers in therapy, and offering hands-on learning for chemotherapy competency. As a Health Unit Clerk in this unit, you will be responsible for delivering high-level customer service to patients, families, visitors, and employees, aiming to enhance the patient experience.
Requirements
- High School Diploma or GED
- One year of experience in a customer service-related role
- Prior job experience with typing or computer training or equivalent coursework
Nice To Haves
- Microsoft Office experience
Responsibilities
- Perform administrative and clerical duties.
- Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
- Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
- Assist with processing patient admissions, transfers and discharges.
- Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
- Assemble and maintain patient medical records and other documents related to patient care.
- Troubleshoot equipment.
- Respond to patient call lights.
- Keep nursing stations clean and organized.
- Complete mandatory education and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
