Health Technician (Dietetic)

Veterans Health Administration • Dayton, OH

13d • Onsite

About The Position

The Dayton Veterans Affairs Medical Center (VAMC) is recruiting for a Health Technician (Dietetic) in the Nutrition and Food Services (NFS). The primary purpose of the position is to provide administrative and customer service support for the VA hospital food service program.

Requirements

• Must be a U.S. Citizen to apply for this job
• Must complete all required steps in the process, including application, questionnaire, and an online assessment
• Tentatively selected applicants for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment
• Applicants who refuse to be tested will be denied employment with VA
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Acceptable form(s) of identification will be required to complete pre-employment requirements
• Driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment effective May 7, 2025
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Must serve a 1-year probationary period
• One (1) full year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples include: Experience applying knowledge of quantity food service operations, proper nutrition, food items and appropriate quantities. Working with clients, patients, and/or, customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. Use computers, software applications, databases, and automated systems to accomplish work.
• OR, Education: Successfully completed a full four (4) year course of study leading to a bachelor's degree, with a major study or at least 24 semester hours in subjects directly related to this position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite.
• OR, Combination: An combination of specialized experience and education beyond post-high school (beyond the second year) Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience, as listed above. The education portion must include courses directly related to the work of the position (i.e. nutrition, dietary therapy, food and nutrition science, food service systems management, etc.). This education must have been obtained in an accredited college or university.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Utilizes a computer to enter and retrieve basic information
• Utilizes dietetic software programs to retrieve diet orders, recipes, and menu and inventory data
• Prints and assembles packets
• Properly operates telephone equipment to transfer or place calls on hold
• Provides professional and courteous customer service
• Triages telephone calls from customers and/or patients
• Resolves customer and/or patient complaints
• Utilizes knowledge of basic and routine modified diets to identify problems in diet order information and take appropriate corrective action
• Correctly interprets diet activity and patient information, to ensure appropriate food items on meals tray
• Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements
• Assist with food selections, ensuring appropriateness of menu selections for complex diets
• Answers the telephone using proper business etiquette
• Communicates with customers in a pleasant, friendly, personable, and professional manner
• Communicates effectively via telephone and in-person

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level