Health Technician - Audiology
About The Position
The Health Technician (Audiology) provides clinical and administrative support to the Audiology Service and Teleaudiology Program under the supervision of the Specialty Care Nurse Manager. The technician assists with audiologic assessments and hearing aid services, including selection, fitting, ordering, and repairs, and supports teleaudiology encounters as a clinical telepresenter. The position performs hearing screenings and related procedures, supports audiologists with patient testing and hearing aid follow-up, maintains clinical equipment and inventory, and completes documentation and reports. Teleaudiology duties include supporting telehealth technology, training patients and staff, coordinating clinic setup and scheduling, and monitoring telehealth processes. The schedule varies Monday through Saturday between 7:30 a.m. and 5:30 p.m. Telework is not available, and the position is not virtual. The full-performance level and grade of the vacancy are GS-07. The position is in the Excepted Service.
Requirements
- U.S. citizenship, subject to the stated exception for recruiting qualified citizens under VA policy.
- Proficiency in spoken and written English.
- Six months of experience comparable to the next lower level related to the position; or two academic years above high school leading to an associate or bachelor's degree, including at least 12 semester hours in related courses; or an equivalent combination of experience and education.
- Completion of one year of progressive experience and/or experience equivalent to the next lower grade level directly related to the position.
- Ability to mentor and train new Health Technicians (Audiology).
- Ability to prepare patients for advanced testing procedures performed by an audiologist, such as evoked potentials.
- Ability to develop and implement the technician role for a program in a focused area of audiology.
- Meet applicable background and security investigation requirements and complete required onboarding and application requirements.
- Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
- Must serve a one- or two-year trial period, subject to the conditions described in the announcement.
Responsibilities
- Assist the Audiologist with hearing evaluations, hearing aid selections, fittings, and follow-up.
- Perform otoscopy and hearing screenings, including pure tone, tympanometry, and otoacoustic emissions.
- Perform ear impressions and cerumen management when competent to do so.
- Complete hearing aid checks, troubleshooting, and repairs.
- Enter hearing aid orders and repair services through ROES.
- Adjust hearing aid settings as outlined in the Audiologist's plan of care.
- Serve as a technical expert in the operation and maintenance of specialized equipment.
- Gather and compile statistics for reports.
- Coordinate clinic activities with medical support services throughout the organization.
- Participate in performance improvement activities.
- Manage clinic inventory, including devices to be fitted, loaner devices, and clinic supplies.
- Complete documentation in the medical record.
- Serve as a telepresenter during telehealth encounters.
- Configure, install, troubleshoot, clean, and perform minor routine maintenance on assigned telehealth hardware and software, with assistance from Biomed and IT.
- Provide standardized competency-based training, guidance, and information on advanced telehealth technologies to patients, staff, and providers.
- Develop report procedures, sample techniques, and measurements at various points in telehealth processes to identify and analyze weaknesses in work and procedures.
- Coordinate clinic setup and monitor workload capture and issues for assigned patient and provider clinics, including telehealth resource-based scheduling.
- Place interfacility consults as needed before scheduled appointments.
- Manage telehealth inventory and supplies.
- Carry out other duties as assigned.
Benefits
- Federal employees and their families have access to a comprehensive benefits package.
- Selected applicants may request prior work or military service credit toward annual leave accrual, subject to approval and not guaranteed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
