Health Systems Specialist - High Reliability Organization (HRO) Coordinator

Veterans Health Administration • Hampton, VA

13d • Onsite

About The Position

The Health Systems Specialist serves as the High Reliability Organization (HRO) Coordinator at the Hampton VA Medical Center in Hampton, Virginia. The position plans and conducts broad, complex analytical and evaluative studies of health care delivery services, including organizational structures, administrative management systems, staffing and other resources, medical records administration, and facility housekeeping. It analyzes issues involving workload, work distribution, workflow, work controls, overtime, organizational structure, and staffing requirements.

The specialist prepares study reports with substantive recommendations to improve the effectiveness, efficiency, and productivity of the medical facility’s health care program, and presents proposed changes to medical management officials. Recommendations may address organization and functions, health care and administrative support services, the environment for accomplishing the facility’s mission, and relationships with patients, staff, other facilities, and community organizations. The role also conducts quarterly reviews that include financial and fiscal audits, human resources requirements, internal and external reports, internal controls, unannounced agent cashier audits, service-level policy memorandums, and local management training.

The position is scheduled 7:30 a.m. to 4:30 p.m., Monday through Friday. Telework may be authorized; eligibility is discussed during the interview. This is not a virtual position. Relocation and recruitment incentives and permanent change of station are not authorized. The position may offer promotion to the full performance level without further competition when regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion.

Applicants must meet the stated federal time-in-grade, occupational, and specialized-experience requirements. The position requires U.S. citizenship, applicable Selective Service registration, a background/security investigation, completion of online assessments and onboarding, participation in the VA seasonal influenza vaccination program, and a one-year probationary period. A pre-placement physical examination is not required. The work does not inherently require physical demands that could not be performed with accommodation or workplace adjustment.

Requirements

• Meet the applicable federal time-in-grade requirement, including 52 weeks at GS-9, and submit supporting SF-50 documentation.
• Meet the Individual Occupational Requirement through qualifying education, specialized health care experience, or an eligible agency-sponsored on-the-job training program with a formal individualized training plan.
• Have one year of specialized experience equivalent to at least the next lower grade, GS-9, in the normal line of progression.
• Specialized experience includes knowledge of health care delivery management, health care operations, and current health care innovations and events.
• Specialized experience includes applying qualitative and/or quantitative methods to assess and improve program effectiveness or complex management processes and systems.
• Specialized experience includes analysis and recommendations supporting HRO principles and a Medical Center operating plan, and communicating findings to leadership.
• Specialized experience includes reviewing proposed legislation or regulations and coordinating HRO-related objectives with internal and external stakeholders.
• Be a U.S. Citizen and, if applicable, meet Selective Service registration requirements.
• Complete the application, questionnaire, online assessment, required onboarding, and background/security investigation.
• Participate in the Department of Veterans Affairs seasonal influenza vaccination program.
• Serve a one-year probationary period.
• Submit transcripts if relying on education to meet qualification requirements; foreign education must include a Certificate of Foreign Equivalency.

Responsibilities

• Plan and conduct broad, complex analytical and evaluative studies of medical facility health care delivery services and administrative systems.
• Study organizational structures, management systems, human resources, space, equipment, financial resources, medical records administration, and housekeeping.
• Conduct management studies in organizational entities with critical problems, integrate cyclical studies, and conduct studies involving Systematic Internal Reviews and Management Briefings.
• Analyze workload, work distribution, workflow, work controls, overtime usage, organizational structure, and staffing requirements.
• Prepare study reports and findings with recommendations to improve the effectiveness, efficiency, and productivity of the medical facility health care program.
• Present proposed modifications and improvements to medical management officials, including changes to facility structure and functions, health care and administrative support services, and relationships with patients, staff, other facilities, and community organizations.
• Conduct quarterly reviews, including analysis of financial and fiscal audits, human resources requirements, internal and external reports, internal control procedures, unannounced agent cashier audits, service-level policy memorandums, and local management training.
• Apply health care management and analytical methods to improve program effectiveness and complex management processes and systems.
• Analyze and extend accepted standards to support HRO principles and an operating plan for the Medical Center.
• Prepare and deliver written and verbal review findings and recommendations to Medical Center, VISN, and VHACO leadership.
• Review proposed legislation and regulation changes that may affect the HRO journey and anticipate their impact.
• Partner with the National Center for Patient Safety, Office of Systems Redesign and Improvement, Quality Manager, Patient Safety Managers, Systems Redesign (Improvement) Coordinator, and Nursing leadership to plan, coordinate, track, report, and communicate objectives to internal and external stakeholders.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• VA may grant newly appointed federal employees credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, subject to advance request and approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed