Health Solution Specialist Intermediate (Level 2) – Life Company
About The Position
USAA is looking for dedicated Health Solutions Specialists (Intermediate Level) to join their team. In Health Solutions, they offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. The goal is to provide the best possible service to members while educating them on all options available within the Life Company (health and life insurance and annuities). The Health Representative helps ensure the financial security of membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. They offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the Phoenix, AZ.; Colorado Springs, CO. or Plano, TX. campus. Relocation assistance is not available for this position.
Requirements
- High School Diploma or General Equivalency Diploma required.
- Required maintenance of Health license.
- Required annual completion of AHIP and Broker/Carrier appointments.
- 1 or more years customer service/sales experience.
- Experience delivering frequent written and oral communication.
- Experience acquiring and applying new concepts and information.
- Experience processing and analyzing information.
- Experience fulfilling requests and meeting deadlines.
- Experience resolving conflict and negotiating.
- Experience multi-tasking in an operating systems environment.
- Experience participating in or leading teams.
- Successful completion of a job-related assessment may be required.
Nice To Haves
- Current Health License
- Experience working with Medicare Advantage and Medicare Supplement Plans
- 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP)
- Experience working with Final Expense Policies
- Life Insurance Sales experience
- Call Center experience a plus
Responsibilities
- Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes.
- Asks questions to discover key information and life events and understand need or problem.
- Documents relevant information.
- Recognizes life events, understands and assesses the member's needs, financial situation, and goals.
- Makes recommendation(s) and motivates member to take action on recommendation(s).
- Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s).
- Educates the member on how regulatory changes will impact a product.
- Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications.
- May provide limited member servicing support.
- Ensures adherence to company and regulatory practices.
- Supports enterprise business goals through the achievement of individual referral and product acquisition goals.
- Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs.
- Employees in Health Solutions work with brokered products and act as an agent for the member.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning
- continuing education
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
