Health Services Specialist (GO0802 - Potranco)

CommuniCare•San Antonio, TX

About The Position

The Health Services Specialist provides excellent customer service to all members of the Center, maintains confidentiality, and provides flexibility in practice staffing arrangements. The role supports patient registration and account management, insurance verification, appointment scheduling, clinic preparation, eligibility screening, payment collection, and end-of-day financial reconciliation. Scheduled hours and/or work locations are subject to change.

Requirements

High school graduate or equivalent.
At least one year of experience in front office duties.
Good verbal and written communication, interpersonal, and organizational skills.
Computer skills, including proficiency in data entry and keyboarding.
Knowledge of healthcare billing, including Medicaid, Medicare, and private insurance.
Ability to handle multiple tasks and ensure completion with minimal supervision.
Good attention to detail.

Nice To Haves

Medical Assistant or Dental Assistant training.
Experience with insurance verification and referrals.
Bilingual English/Spanish.

Responsibilities

Register new patients; update patient information; enter demographic and other required data; and verify and activate appropriate insurance plans in the electronic practice management system.
Manage member account balances, including cash collection, old balances, and same-day service balances.
Monitor assigned providers’ schedules and work to keep them filled through walk-ins and reminder calls to members with next-day appointments.
Refer patients for screenings to determine eligibility for special funding and refer patients with high account balances for consultation.
Oversee the general waiting area, support an efficient member check-in process, and report problems or irregularities to appropriate authorities.
Prepare for the next day’s clinic session by printing appointment lists, confirming appointments, noting payment and balance alerts, obtaining current insurance information, updating proof of income, pre-registering patients, and screening patients for program eligibility.
Dismiss patients by scheduling follow-up appointments and collecting the remaining patient portion of current charges.
Complete end-of-day reconciliation; reconcile cash and credit card payments with the practice management report; and secure cash in a safe at the end of the day.
Provide exceptional internal and external customer service, greet customers appropriately, attend to patients during peak wait times, address concerns before the interaction ends, and assist other departments as appropriate.
Perform other related duties as assigned.