Health Services Sales Counselor

Friendship Village Retirement Community•Waterloo, IA

About The Position

Friendship Village is seeking a motivated, results-driven Health Services Sales Counselor to help grow community occupancy and achieve sales and move-in goals, with a primary focus on Assisted Living. The role is suited to a relationship-builder who combines sales ability with compassion, professionalism, and a genuine desire to help seniors and their families navigate senior living options. The counselor builds relationships with prospective residents, families, and professional referral partners; generates qualified leads through outreach, networking, presentations, and community marketing; and conducts tours and presentations to identify needs and recommend appropriate living options and services. The position also guides prospective residents and families through sales and admissions, maintains lead and sales activity information in the CRM system, and works with community leadership toward occupancy, sales, and move-in goals.

Requirements

2–3 years of direct sales experience with a proven record of meeting or exceeding goals.
Excellent communication, presentation, and relationship-building skills.
Strong organizational, follow-through, and computer skills.
A self-starter with a positive attitude, team-oriented mindset, and passion for serving others.

Nice To Haves

Bachelor's degree preferred.
Healthcare or senior living sales experience preferred.

Responsibilities

Build and maintain relationships with prospective residents, families, and professional referral partners.
Generate qualified leads through outreach, networking, presentations, and community marketing efforts.
Conduct tours and presentations, identify customer needs, and recommend appropriate living options and services.
Guide prospective residents and families through the sales and admissions process.
Maintain accurate sales activity, follow-up, and lead information in the CRM system.
Partner with community leadership to achieve occupancy, sales, and move-in goals.

Benefits

Medical, dental, and vision coverage for employees working 25 hours or more per week.
Company-paid and voluntary life insurance for employees working 25 hours or more per week.
Short- and long-term disability coverage for employees working 25 hours or more per week.
Flexible spending accounts for employees working 25 hours or more per week.
Paid time off for employees working 25 hours or more per week.
Paid holidays after 30 days for employees working 25 hours or more per week.
401(k) retirement plan for employees working 25 hours or more per week.
Free employee wellness center, gym, and pool, available to all employees.
Onsite childcare center with an employee discount, available to all employees.
Employee food pantry, available to all employees.
Pay at 2.5 times the usual rate for working holidays.
Continuing education opportunities.