HEALTH SERVICES REPRESENTATIVE - 64058951 1

State of Florida • Bartow, FL

1d • $35,000 - $38,854 • Onsite

About The Position

The Health Services Representative works for the Florida Department of Health in Polk County, supporting communicable disease detection, control, and prevention. The role primarily serves tuberculosis patients and refugee clients across Polk and Hardee counties, requiring independent day-to-day work and regular travel. The position supports the agency’s mission to protect, promote, and improve the health of Florida residents, while reflecting its values of innovation, collaboration, accountability, responsiveness, and excellence.

Duties include conducting client interviews and contact investigations, targeted testing, patient education, home visits, medication delivery and observation, and monitoring patients for side effects and drug toxicity. The representative documents patient status, encourages treatment adherence, follows up with delinquent patients, and coordinates with healthcare facilities and clinical staff. Clinic support includes collecting vital signs and specimens, chaperoning, translating, preparing clients for providers, coordinating appointments, and helping with transportation needs.

Additional responsibilities include phlebotomy, specimen collection, HIV pre- and post-test counseling, refugee-client registration and follow-up, data entry, record and X-ray delivery, and administrative and clerical support. The role also involves preparing and shipping UN3373 packages in compliance with IATA and ICAO requirements, maintaining laboratory and shipping supplies, and uploading TB medical CDs into Infinite. The incumbent may perform interpreter duties consistent with their skill level and may be required to work emergency duties outside normal hours.

Requirements

• Valid Florida driver's license.
• Ability to use equipment required for the position.
• Knowledge of methods for compiling, organizing, and analyzing data.
• Ability to conduct fact-finding and health interviews.
• Ability to use computers, computer programs, and office machines.
• Ability to plan, organize, and coordinate work activities.
• Ability to identify community resources.
• Ability to draw blood and take vital signs.
• Ability to communicate effectively and establish and maintain effective working relationships.
• Ability to learn and communicate effectively in English, orally and in writing.
• Ability to work independently in carrying out day-to-day duties.
• Must have and maintain an operable automobile and valid automobile insurance.
• Must complete required security background check and/or drug screening and participate in direct deposit.

Nice To Haves

• Bilingual ability; fluency in English, Spanish, or Creole is preferred to serve the Spanish-speaking population.
• Current certification as a CNA, MA, or phlebotomist.

Responsibilities

• Detect, control, and prevent communicable disease throughout the county.
• Travel throughout Polk and Hardee counties to provide services to tuberculosis patients; maintain an operable automobile, valid Florida driver's license, and valid automobile insurance.
• Occasionally transport patients in a State vehicle or the incumbent’s personal vehicle.
• Screen and follow up with refugee clients, including notifications, laboratory work, and data entry.
• Conduct initial and follow-up interviews, contact investigations, targeted testing, and patient education.
• Make home visits and deliver and observe the ingestion of prepackaged, pre-labeled medications for TB cases, suspects, LTBI patients, and high-risk contacts.
• Monitor patients for side effects and drug toxicity, report patient status to the Nurse Case Manager, document findings, promote adherence, and follow up with delinquent patients.
• Collect patient and contact data for investigations, program statistics, and data entry.
• Communicate with healthcare facilities about TB/LTBI cases to support proper treatment and follow-up.
• Assist with clinic visits by collecting vital signs and laboratory specimens, chaperoning, translating, and preparing clients for providers.
• Coordinate medical management and X-ray appointments, explain available services and appointment details, and assist clients with transportation needs.
• Deliver and pick up medical records and X-rays.
• Perform phlebotomy and collect sputum and other laboratory specimens as needed; enter patient information for laboratory work.
• Provide HIV pre- and post-test counseling.
• Register clients and provide clerical support, including refugee-service tracking, document scanning and uploading, timesheets, mileage logs, employee activity records, and HMS data entry.
• Prepare, process, package, and ship UN3373 shipments via FedEx in accordance with IATA and ICAO requirements.
• Stock and order laboratory and FedEx supplies.
• Upload TB medical CDs into Infinite.
• Perform other related duties, including interpreter duties consistent with skill level and clerical support as needed.
• Perform emergency duties before, during, or beyond normal working hours or days when required.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State Group Insurance options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed