Shelter Health Services Patient Representative

Cabarrus Rowan Community Health Centers•Charlotte, NC

1d•Onsite

About The Position

The Shelter Health Services Patient Representative is responsible for daily clinic operations, including greeting patients, answering phone calls, scheduling appointments, accurately verifying insurance, closing out the clinic, and communicating with clinical staff. Under the direct supervision of the Site Coordinator, this position is responsible for the timely and accurate recording of patient demographics, insurance information, and patient charges and payments. S/He ensures data is entered accurately into the electronic health record. S/He is also responsible for the daily opening and closing of the clinic.

Requirements

Fluent in English and the specified language (s) both in verbal and written communication.
Must be able to sit and stand for long periods of time.
Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.
One year of clerical experience in an office setting
Requires excellent organizational, problem-solving, and critical thinking skills.
Strong basic computer skills required.
Able to maintain confidentiality and work collaboratively in a team environment.
Knowledge of medical terminology in English and the specified language(s).

Nice To Haves

Bilingual in Spanish and English
Associate's degree preferred.

Responsibilities

Front desk duties include registration, completing appointment ticklers, contacting patients to confirm patient appointments and no-shows, and verifying paperwork.
Disseminates information to all special population patients regarding clinic services and state and local public services.
Schedules patient appointments following organization guidelines.
Interview the patient to obtain personal and financial information.
Calculate sliding fee eligibility based on client income and enter patient charges appropriately.
Wholly and accurately document patient information in the electronic health record to facilitate billing.
Review patient chart for records requiring updating and perform necessary updates.
Create patient claims, collect payment, and document payment in the electronic health record. Reconcile payments at the end of the day.
Scan documents into patient charts within 24 hours of the visit.
Compose messages to the provider/staff regarding patient communication.
Represent the company professionally and positively to enhance and promote the core values and mission of the organization.
Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
Support current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
Perform other duties as assigned.