HEALTH SERVICES REPRESENTATIVE - 64082751

State of Florida • Miami, FL

10d • $38,000 - $40,000 • Onsite

About The Position

This employee of the Florida Department of Health in Miami-Dade County (FDOH), Epidemiology, Disease Control and Immunization Services (EDC-IS) is functioning in a supportive role under the direct supervision of the Senior Public Health Services MGR-SES and Assistant Community Health Nursing Director. They may also be called upon to function in a support role in a nurse/clerk team providing immunization services. The individual in this position will perform specialized public health work in areas geographically removed from direct supervision to include conducting on-site Vaccines for Children (VFC) Program provider-specific quality assurance reviews to ensure that all providers who receive vaccines from the State comply with the VFC Program requirements. This entails the performance of immunization coverage level reviews, feedbacks and the implementation of the Standards of Pediatric Immunization practices to help to increase the immunization levels among Miami-Dade County’s area private providers to assist the Centers for Disease Control (CDC), the State of Florida Bureau of Immunization (BOI) and the FDOH EDC-IS achieve the Healthy People 2020 goal for immunization by assuring that at least 90% of our county’s two year old children successfully complete their primary series of immunizations before their second birthday. Incumbent must be able to function independently and make decisions. Incumbent will follow HIPAA regulations set by FDOH to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff and clients, provide positive customer service, be flexible, approachable and accept change readily and is cross trained among all the clinics in the EDC-IS. Incumbent is expected to adhere to established Health Department policies and procedures.

Conducts VFC provider visits to promote an increase in immunization levels and provides information and education to staff and private medical providers. Duties include routine paperwork, reports, surveys and audits. Employee must be proficient in the use of computers and able to prepare, complete and distribute reports, audits, make copies, receive incoming calls and routes to the appropriate persons. At specific times, incumbent will function under the direction of a nurse providing immunization services in a barrier free walk-in clinic.

Works under the supervision of the Senior Public Health Services MGR-SES and the Bureau of Immunization to determine which private provider under the VFC Program will be assessed. Contact the private provider and schedules appointments to assess immunization records in a specified age range cohort. Conducts quality assurance and quality improvement activities in the private sector to generate provider-specific feedback on progress toward meeting federally mandated goals. Utilizes laptops and surveys to collect and compile data. Educates provider and office staff on compliance as well as addresses opportunities for improvement. Provides follow-up by presenting results via written reports to the Florida Department of Health in Miami-Dade County (FDOH), Bureau of Immunization and the provider assessed.

Performs a review of each provider’s immunization levels utilizing the Centers for Disease Control (CDC) software, Secure Access Management Services (SAMS), Program Annual Progress Assessment (PAPA). Provides analysis and interpretation of the results to improve service delivery and immunization coverage levels. Assesses each provider’s implementation of the Standards of Pediatric Immunization Practices. Determines whether each provider is following the guidelines to decrease barriers that would inhibit children from receiving the recommended childhood vaccines. Conducts reviews utilizing the RedCap Project toolkit approach. Provides technical assistance, education, follow up visits or contacts and training to the providers while on site.

Perform activities including assessment of individual client’s immunization records and provide appropriate documentation as needed. Responsibilities include, assisting with the maintenance of the cold chain and vaccine accountability, technical assistance, filing, posting mailing reminders, telephone follow-up, monthly reports, in-service trainings and program orientation in Florida Department of Health in Miami-Dade County (FDOH) Immunization Services Program clinics.

Assist the Florida Department of Health in Miami-Dade County (FDOH) in the control of disease outbreaks by assisting in the reporting of vaccine preventable disease and the organization of mass immunization clinics. This position assists with organizing and setting up clinic sites, screening, preparation of patients and record keeping.

This employee will utilize the Florida SHOTS (State Health Online Tracking System) and Health Clinic Management System (HMS) to accurately assess, verify and input data collection from DH 687. This electronic record should include demographical information as well as accurate documentation of the client’s immunization history and vaccinations per visit.

Assist in collection of data and information for that purpose of increasing immunization levels in Florida Department of Health in Miami-Dade County (FDOH). Coordinates and maintains priority files, tickler/recall systems and registry files. Reviews vaccine accountability, data, vaccine usage, storage and handling for accuracy and timeliness of submission.

Participate in workgroups, attend meetings, conference all and training as requested. Complies with program’s protocols for calling in sick, tardiness and/or leave request. Respond to FDOH emergency alerts and Continuity of Operations Plan (COOP) call down list, etc. Ensures that email communications are maintaining daily.

Perform all other duties as assigned.

Requirements

• Knowledge of office procedures and practices and the ability to understand and apply applicable rules, regulations policies and procedures.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Ability to conduct health investigations.
• Ability to deal with the public and other agency programs in a tactful and courteous manner.
• Ability to analyze data.
• Ability to maintain strict confidentiality.
• Ability to plan, organize and coordinate work activities.
• Ability to use computer programs i.e. Word, Excel, Outlook, Access, and report generation.
• Ability to prepare records and reports.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge and skill in providing good customer services.
• Knowledge of Health Insurance Portability Accountability Act Privacy.
• Valid driver's license.
• Private automobile to perform work related duties.
• Experience with pediatric immunizations.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Conducts VFC provider visits to promote an increase in immunization levels and provides information and education to staff and private medical providers.
• Performs routine paperwork, reports, surveys and audits.
• Proficient in the use of computers and able to prepare, complete and distribute reports, audits, make copies, receive incoming calls and routes to the appropriate persons.
• Functions under the direction of a nurse providing immunization services in a barrier free walk-in clinic.
• Determines which private provider under the VFC Program will be assessed.
• Contacts private providers and schedules appointments to assess immunization records.
• Conducts quality assurance and quality improvement activities in the private sector to generate provider-specific feedback on progress toward meeting federally mandated goals.
• Utilizes laptops and surveys to collect and compile data.
• Educates provider and office staff on compliance as well as addresses opportunities for improvement.
• Provides follow-up by presenting results via written reports to the Florida Department of Health in Miami-Dade County (FDOH), Bureau of Immunization and the provider assessed.
• Performs a review of each provider’s immunization levels utilizing the Centers for Disease Control (CDC) software, Secure Access Management Services (SAMS), Program Annual Progress Assessment (PAPA).
• Provides analysis and interpretation of the results to improve service delivery and immunization coverage levels.
• Assesses each provider’s implementation of the Standards of Pediatric Immunization Practices.
• Determines whether each provider is following the guidelines to decrease barriers that would inhibit children from receiving the recommended childhood vaccines.
• Conducts reviews utilizing the RedCap Project toolkit approach.
• Provides technical assistance, education, follow up visits or contacts and training to the providers while on site.
• Performs activities including assessment of individual client’s immunization records and provide appropriate documentation as needed.
• Assists with the maintenance of the cold chain and vaccine accountability, technical assistance, filing, posting mailing reminders, telephone follow-up, monthly reports, in-service trainings and program orientation in Florida Department of Health in Miami-Dade County (FDOH) Immunization Services Program clinics.
• Assists in the control of disease outbreaks by assisting in the reporting of vaccine preventable disease and the organization of mass immunization clinics.
• Assists with organizing and setting up clinic sites, screening, preparation of patients and record keeping.
• Utilizes the Florida SHOTS (State Health Online Tracking System) and Health Clinic Management System (HMS) to accurately assess, verify and input data collection from DH 687.
• Assists in collection of data and information for the purpose of increasing immunization levels in Florida Department of Health in Miami-Dade County (FDOH).
• Coordinates and maintains priority files, tickler/recall systems and registry files.
• Reviews vaccine accountability, data, vaccine usage, storage and handling for accuracy and timeliness of submission.
• Participates in workgroups, attends meetings, conferences and training as requested.
• Complies with program’s protocols for calling in sick, tardiness and/or leave request.
• Responds to FDOH emergency alerts and Continuity of Operations Plan (COOP) call down list, etc.
• Ensures that email communications are maintained daily.
• Performs all other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed