HEALTH SERVICES REPRESENTATIVE - 64051739 1

State of Florida • Panama City Beach, FL

8d • Onsite

About The Position

The incumbent in this position is expected to support the Florida Department of Health in Bay County (DOH Bay) in its mission to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts and its vision of being the Healthiest State in the nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work. The incumbent will come to work and exhibit an attitude of friendliness and eager customer service towards all clients and act respectfully and courteously to fellow employees and clients to provide excellent customer service.

Requirements

• Excellent customer care skills
• Must have willingness to work with individuals who meet all essential requirements for this program without regard to race, economic status, sexual orientation, or religious preference.
• Valid driver’s license
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Responsibilities

• Provides patient services to a wide variety of individuals infected with or at-risk of STDs to elicit partner and suspect information.
• Uses information for epidemiological analysis to identify the source and spread of cases related to the known infection(s).
• Conduct field investigations to locate and provide Field Directed Therapy to individuals infected with Chlamydia/Gonorrhea and/or to refer individuals infected with or suspected to be at-risk of infection for STDs for counseling, medical evaluation and/or treatment.
• Performs case management activities as directed in the process of discovering and/or identifying infected individuals. These activities will include but are not limited to, work prioritization and records documentation and management, clustering, HIV pre- and post-test counseling, visual case analysis and epidemiological techniques, data entry and/or other related activities.
• Completed required records and reports including case management forms and laboratory request forms, etc. in accordance with current DOH Bay and STD Program policies and/or procedures.
• Provide Rapid HIV testing to clients in assigned area. HIV test results will be provided 24 hours after receiving the test.
• Communicate with physicians, clinic, and laboratory personnel to confirm diagnosis, treatment, and laboratory results.
• Communicates with and visits public and private medical doctors, clinicians, hospitals, laboratories, and other health care providers to (1) obtain demographic, medical or other specific client information including address, telephone number, place of employment, social security number, race, gender, date of birth, test results, diagnosis, treatment, etc. and/or to arrange medical evaluations and treatments for a client; (2) stimulate reporting of cases and/or positive reactive test results in accordance with FL statutes and administrative rules; (3) acquaint practitioners with current diagnostic and treatment guidelines, disease trends, and their role in reducing the rate of infection in the community.
• The DIS expanded duties include the processing of over 75% of all incoming STD surveillance laboratory reports. For each lab report received, the DIS must first conduct a record search in the Surveillance Tools and Reporting System (STARS) data management application to determine whether clients have been treated for the STD for which they have tested positive. For most of the reports, the DIS must also contact providers to determine symptom history, whether the client received the appropriate medication, and to arrange for face-to-face partner notification services.
• Conducts client interviews, field investigations, field phlebotomy, and community-wide education.
• Assists the Early Invention Consultant (EIC) as needed with Rapid HIV and Hepatitis-C antibody test and conduct client centered pre- and post-test counseling for the weekly Rapid HIV Clinic at DOH Bay.
• Assists EIC with community outreach events to include National HIV Awareness Days throughout the calendar year for Area 2A.
• Maintain current knowledge of HIV/STD transmission and prevention information.
• Completes all required reporting such as Employee Activity Reports (EARS), documentation requirements, requests and assignments correctly and within the allotted time frames.
• Attends staff meetings, in-service trainings and other professional and staff development activities.
• All other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed