Health Services Manager - Primary Care at Ballard

University of Washington•Seattle, WA

1d•Onsite

About The Position

UW Medicine Primary Care at Ballard has an outstanding opportunity for a Health Services Manager. This role involves providing operational oversight and administrative management for the Primary Care Clinic in partnership with the Clinic Chief. The Health Services Manager will be responsible for hiring, supervising, and mentoring clinic staff, implementing programs to meet specific patient care needs, and working to continually improve clinic operations and efficiency. Additionally, the role involves collaborating with the Assistant Director on financial reports and budgets, and establishing an operating environment that ensures effective, efficient, and safe patient care practices, aligning with UW Medicine's "Patients Are First" Initiatives.

Requirements

Bachelor’s Degree in Business, Health Care Administration or related field; or equivalent experience
3 years of progressive supervisory and management experience with budgetary responsibility
Demonstrated management/leadership and program management skills
Knowledge of ambulatory care environment and healthcare trends
Demonstrated ability to analyze financial, quality, and clinical service issues

Responsibilities

Works with leads in directing the activities of staff within the clinic.
Plans and schedules work for employees ensuring adequate staffing, proper distribution of assignments, and appropriate space and facilities.
Ensures employees understand their responsibilities, authorities, and accountabilities.
Promotes the retention of quality staff.
Maintains competent employees through orientation, evaluation, feedback, continuing education, competency standards, and formal disciplinary processes.
Mentors and rounds on all employees.
Implements programs, systems, and services that support UWNC policy and strategy decisions.
Regularly monitors performance against goals.
Takes corrective action as necessary.
In partnership with the chief and the Assistant Director, provides feedback on the annual development and implementation of the capital and operating budgets; monitors and makes monthly reports on revenues and expenditures, including staffing, capital, and supply expenses.
Promptly resolve patient complaints/concerns regarding care and service provided while maintaining patient satisfaction.