Health Related Social Needs (HRSN) Community Health Worker

El Programa Hispano Catolico•Gresham, OR

1d•Hybrid

About The Position

The Health-Related Social Needs (HRSN) Community Health Worker provides outreach, eligibility screening, resource navigation, and short-term case management to Oregon Health Plan (OHP) members experiencing housing instability and other health-related social needs. Using trauma-informed, person-centered, and Housing First approaches, the role connects participants with housing supports, community resources, and social services to promote stability, health, and well-being. The Community Health Worker acts as a liaison among participants, healthcare providers, social service agencies, landlords, and community partners to reduce barriers and improve access to culturally responsive services. The HRSN program is funded through Oregon’s federal Medicaid 1115 waiver. This is a hybrid role with essential in-person responsibilities and eventual management of physical office space. EPHC operates an innovative four-day workweek, with standard business hours of 8 a.m. to 5 p.m., Monday through Thursday. Occasional Fridays, weekday evenings, and weekends may be needed. Compensation is $25.00–$26.00 per hour, commensurate with skills and experience.

Requirements

Associate’s degree in public service, social work, education, healthcare, or human development.
At least one year of experience providing case management or information and referral services to individuals and families.
Bilingual Spanish and English proficiency, with the ability to communicate clearly and effectively in both languages verbally and in writing.
Strong bicultural competency and the ability to communicate and interact effectively with people from diverse ethnic, cultural, educational, and socioeconomic backgrounds.
Ability to work patiently with community members who may be experiencing trauma, houselessness, mental illness, or substance use.
Mature judgment, understanding of safety concerns, and problem-solving ability.
Strong organizational and prioritization skills, initiative, and follow-through.
Ability to manage multiple cases effectively and efficiently.
Ability to work independently and as part of a team, and to adapt to a fast-paced environment.
Ability to develop processes and procedures, strategies, and campaigns; take initiative and work creatively to launch ideas or improve processes.
Ability to work quickly, independently, and creatively under pressure.
Ability to protect confidential information and materials.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, and to write routine reports and correspondence.
Flexibility to work varied hours, including some evenings and weekends.
Reliable transportation for work-related travel.
If driving, a valid driver’s license, access to a personal vehicle, and automobile insurance meeting the agency’s minimum coverage requirements of 100/300/100.
Successful completion of all required background checks.

Responsibilities

Conduct community outreach and education to promote HRSN services.
Receive approved HRSN referrals through Unite Us and respond within the expected timeframe.
Screen participants for HRSN eligibility, including verifying OHP enrollment, income, housing stability, and medical need.
Conduct strength-based intake assessments and develop individualized case management plans.
Provide culturally specific referrals and assistance in person and by phone, connecting participants with community resources and services.
Refer participants to other social services, such as SNAP, career coaching, and youth programs.
Provide advocacy and systems-navigation support to address housing barriers and help participants obtain or retain benefits.
Provide tenancy support, utility payments, assistance with client arrears, and other applicable referral benefits.
Help clients collect required documents, including income verification, lease agreements, housing arrears notices, W9 forms, and utility bills; act as a liaison with landlords.
Maintain detailed participant data and progress notes documenting interactions and services.
Complete timely and accurate data entry for time spent with each individual and services provided to support accurate Medicaid reimbursement.
Maintain accurate electronic files using platforms such as Salesforce and Unite Us.
Maintain confidential participant records in accordance with program, agency, partner, and funder requirements.
Establish and maintain positive professional relationships with mental health and shelter programs, community-based organizations, healthcare providers, and other service providers.
Prepare reports, assist with report tracking, and support program outreach efforts.
Attend required funder, community partner, and organizational meetings to stay informed about program updates and align with team goals.
Comply with HIPAA and state privacy and security regulations, and adhere to EPHC policies and procedures.
Maintain confidentiality in all communications-related work.
Represent EPHC professionally at community events, media engagements, and public forums.
Participate in cross-departmental initiatives, organizational planning, and team projects; contribute to a safe and inclusive environment.
Perform other duties as assigned.