Health Plan Epic Tapestry App Analyst II

Children's National Hospital

12h•$97,947 - $163,238

About The Position

The Application Analyst II is a member of the HSCSN technology team, supporting application solutions for health plan operations, regulatory compliance, and strategic initiatives. The role works with operational, clinical, financial, technology, and analytics stakeholders and is responsible for configuring, maintaining, testing, enhancing, and supporting applications used for claims, membership and eligibility, provider operations, utilization management, care management, appeals and grievances, and other core business functions. The analyst partners with business and technical teams to analyze requirements, optimize workflows, resolve issues, and implement enhancements that improve operational effectiveness and user experience. The role supports the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications. Under guidance from senior analysts and team leads, the analyst assists with system configuration, troubleshooting, and end-user support, while developing knowledge of clinical, financial, and operational workflows. Experience supporting managed care organizations, health plans, payer operations, or Medicaid/Medicare programs is preferred. Epic application experience is a plus. An Epic certification is required within 60 days.

Requirements

Bachelor's degree from a recognized college or university, with major coursework in computer science, information technology, engineering, or equivalent related experience.
Three years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications.
Strong understanding of healthcare workflows related to electronic medical record systems.
Strong analytical and problem-solving skills to assess complex issues, troubleshoot system functionality, and develop practical solutions.
Excellent written and verbal communication skills and the ability to collaborate across teams, document processes, and engage stakeholders with varying technical expertise.
Ability to manage multiple tasks and independently coordinate projects of varying complexity while meeting objectives on time and with high quality.
In-depth knowledge of healthcare operations, clinical workflows, and revenue cycle processes.
Ability to adapt priorities to evolving business needs, remain productive under pressure, and navigate change in a dynamic healthcare environment.
Proactive collaboration and teamwork skills, including building relationships and providing feedback.
Integrity, accountability, professionalism, and adherence to organizational policies and procedures.
Epic certification required within 60 days.

Nice To Haves

Three years of working knowledge and subject matter expertise in the assigned operational department area.
Experience supporting managed care organizations, health plans, payer operations, or Medicaid/Medicare programs.
Experience with Epic applications.

Responsibilities

Design, build, test, validate, maintain, and provide ongoing support for Clinical or Revenue Cycle applications.
Collaborate with interdisciplinary workgroups to achieve team goals and optimize system functionality.
Develop knowledge of system capabilities, applications, and workflows to educate and support end users.
Meet with department leaders and/or superusers to identify, document, and prioritize system needs.
Provide technical support and troubleshoot and resolve system-related issues.
Support Epic and other applications through software maintenance, break-fixes, optimizations, special updates, upgrades, and implementations.
Assess, coordinate, document, review release notes for, test, and implement programming, upgrade, and project requests.
Provide on-call coverage as scheduled and ensure timely resolution of system issues.
Follow change management, time reporting, and documentation processes in accordance with organizational policies.
Respond to support calls within designated timeframes, prioritize issues, and provide updates until resolution.
Document and communicate support activities, status updates, and issue resolutions.
Maintain current Epic certifications and participate in new-version training.