Health Partner

Daymark Health•Providence, RI

11d•Hybrid

About The Position

Health Partners are core members of the Daymark care team, supporting integrated, whole-person care for our patients. In this role, you will coordinate social and logistical aspects of care, spending time connecting with patients and caregivers by phone, video, and occasionally in the home. You will help patients navigate community-based and social services, ensure follow-up appointments are scheduled, and support seamless coordination between Daymark and external providers.

Requirements

At least 3 years of experience as a Medical Assistant, CNA, EMT, or in a similar clinical or care coordination setting.
Comfortable using Slack, Zoom, the Google Suite, and EHR systems.
Comfortable driving to visit patients in the field.
Ability to identify and prioritize initiative needs and act on them.
Comfortable figuring out what needs to be done and a path forward in ambiguous situations.
Ability to establish rapport and work effectively with diverse populations including health care providers, clinical staff, patients, and family members.
Highly organized and detail-oriented.
Proficient in collecting patient clinical and demographic data and documenting appropriately in a timely manner.
Comfortable working out of the office in Providence, Rhode Island 5 days of the week, and visiting patient's homes whenever needed.
Basic Life Support (BLS) certification (or ability to obtain by start date).
Compliance with Daymark's Employee Vaccination and Testing policy (or ability to comply by start date).
Proof of a valid driver's license (for roles requiring in-home visits).

Nice To Haves

Oncology experience is a bonus.
Bilingual is a plus but is not required.

Responsibilities

Conduct structured social needs assessments (SDOH) and connect patients with community resources, which may include transportation, financial assistance, food, medical equipment, or emotional support programs.
Support development of patients’ care plans and participate in case conferences to ensure quality care delivery.
Serve as the primary point of contact for virtual visit readiness and basic technology troubleshooting.
Coordinate and schedule care for patients, including scheduling follow-up visits and facilitating referrals.
Own structured chart preparation to ensure providers are visit-ready, including accurate contact, insurance, and care team information.
Track completion of our Symptom Survey, complete all appropriate follow ups, and escalate clinical concerns as needed.
Document social interventions, tasks, and care coordination activities in the electronic health record in a timely and standardized format.