Health Outreach EMT/Medical Assistant - HOP Coordinator - 10897

Colorado Coalition for the Homeless • Quinte West, ON

9d • Onsite

About The Position

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves. The Health Outreach Program (HOP) Coordinator plays a pivotal role in supporting the efficient operation of the mobile health outreach program. This position oversees daily program operations, including safe transport and setup of the mobile medical unit, site coordination, staff training, and community relations. The Coordinator also provides client-facing support through registration, communication, and navigation to services. In addition, the HOP Coordinator may perform Medical Assistant duties within the scope of their training to ensure the safe and effective delivery of healthcare services in both outreach and clinic settings. The candidate chosen to fill this position will be required to complete an internal credentialing and privileging process prior to a start date.

Requirements

• High school diploma or equivalent required.
• Certification in Basic Life Support (CPR) required.
• EMT or Medical Assistant (MA) certification required.
• Minimum of 1 year of customer service or front desk experience in a medical office setting required.
• 1 year of administrative or program coordination experience required.
• Valid driver’s license required.

Nice To Haves

• At least 2 years of experience as a Medical Assistant in a hospital or large clinical setting preferred.
• Experience with underserved or indigent populations strongly preferred.
• Nonprofit experience preferred.
• Large RV or vehicle driving experience strongly preferred.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Safely drive the HOP mobile medical unit (40 ft RV) to and from assigned service locations, ensuring timely and safe transport.
• Oversee setup and breakdown of the unit at sites; maintain cleanliness and readiness of the vehicle.
• Monitor and complete scheduled maintenance (weekly, monthly, annual); maintain accurate maintenance records.
• Oversee daily operations of the HOP program, including scheduling, site coordination, and community/provider relations.
• Serve as liaison between the Stout Street Health Center and community HOP sites.
• Oversee training and orientation for new Client Access Representatives and HOP staff, including scheduling, insurance verification, phones, and EHR use.
• Shadow and coach new hires to ensure task accuracy and provide constructive feedback.
• Empower staff to troubleshoot issues independently using established training resources and standard work.
• Maintain and update the HOP training manual; train staff on mobile unit operations and safe driving practices.
• Facilitate client flow through active schedule management; support opening and closing of assigned clinics.
• Provide coverage for staff shortages, including breaks, lunches, and vacations.
• Assist the HOP Program Manager with provider and staff scheduling.
• Communicate with clients via phone, patient portal, or email to address concerns and inquiries.
• Assist patients with scheduling and navigation to Stout Street Health Center services not accessible on the HOP.
• Actively participate in identifying homeless and at-risk individuals/families and connecting them with health and community resources.
• Facilitate access to behavioral health and other integrated health services.
• Record patient demographics, medical histories, vitals, and chief complaints in the EHR.
• Perform venipuncture, obtain specimens, and conduct laboratory tests (e.g., urinalysis, HCG, hematocrits, glucoses).
• Conduct basic medical office procedures (pulse oximetry, peak flow, EKG, hearing/vision screening).
• Administer immunizations per clinic protocol; document in NextGen/CIIS.
• Assist providers and Behavioral Health Professionals with patient check-ins, assessments, and care.
• Ensure accurate documentation of all visits and patient histories in the EHR.
• Support revenue cycle functions, including insurance verifications and billing corrections.
• Assist management with audit follow-up, special projects, and operational implementation.
• Order and maintain medical supplies, pharmaceuticals, and stock levels for the mobile unit.
• Ensure adherence to OSHA, HIPAA, and organizational safety standards.
• Maintain compliance with COVID-19 vaccination requirements, as defined by CDC and local health authorities.
• Ensure timely & accurate use of all company systems as required while maintaining complete, up-to-date records.
• Performs other job duties as assigned.

Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.
• Same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
• The effective date for your benefits will be the first of the month following your date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees