Health Navigator - 2025663

World Relief • San Diego, CA

19h • Onsite

About The Position

This Health Navigator is responsible for supporting Afghan refugees and SIV holders in accessing comprehensive healthcare services and building client self-sufficiency in navigating healthcare systems. This is a limited-term position funded through a grant agreement until September 30, 2026, and contingent upon funding extension. The position works with the other members of the World Relief team to provide case management services, individual coaching, and connection to resources and benefits. The position focuses on creating stability and uses a strengths-based case management approach to address client needs and promote long-term self-sufficiency in accessing health care. This position operates within grant-funded programs, requiring specific services to be provided within set timeframes and appropriate documentation of all activities. The role is part of a larger integration team and is responsible for the success of their assigned cases, as determined by the client experience, program outcomes, timeliness and accuracy of reporting, and collaboration with colleagues.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree in social work or related field of study; or equivalent work experience
• Cross-cultural experience
• Strong communication skills, with fluency in written and spoken English
• Local travel and transportation of program participants required, and use of personal car

Nice To Haves

• Bilingual in Dari/ Pashto preferred
• Prior experience in related field, preferred

Responsibilities

• Assess participant needs, strengths, and goals and then establish comprehensive action plans with short and long-term goals
• Provide comprehensive, client-centered health navigation services to newly arrived Afghans, including but not limited to:
• Enroll and support in accessing all eligible insurance and healthcare benefits, including MediCal and Social Security
• Ensure clients establish primary care and have access to all needed specialty services
• Assist with booking healthcare appointments and scheduling transportation and interpretation through insurance
• Identify appropriate service providers to meet client health and wellness needs, successfully coordinate client referrals, and assist and advocate for ongoing access to services and care
• Provide individual coaching to promote self-sufficiency in independently navigating the healthcare system
• Provide transportation, when necessary, to required appointments
• Work with cross-departmental staff to ensure client integration and referrals across programming
• Support and build ongoing partnerships with local service providers and community organizations addressing healthcare needs
• Complete timely and accurate case notes, track program data, maintain up to date knowledge of program requirements; and ensure compliance with casefiles and documentation
• Document participant services and activities thoroughly and in a timely manner in accordance with program and World Relief SoCal requirements
• Maintain accurate, timely, and compliant casefiles
• Update and maintain client information in protected, online databases (Dynamics, Teams, etc.)
• Conduct regular, re-occurring meetings with clients to ensure progress on goals and to provide appropriate connections to resources, including transportation assistance
• Achieve grant requirements and deliverables through timely, high-quality services
• Participate in on-going training to improve service delivery and ensure compliance
• Review and regularly present the status and progress of each case to Program Manager
• Collaborate successfully across World Relief SoCal staff and departments, as well as with external service providers to ensure holistic case management
• Attend meetings as instructed by supervisor
• Other duties as assigned.

Benefits

• Competitive benefits package
• Employee discount program
• Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level