Health Liaison
About The Position
The Health Liaison provides primary care screening and monitoring services to enhance clients’ overall health and well-being. The role manages a client caseload, ensures required initial and ongoing screenings are completed, provides health education, and supports access to primary and specialty care. The Health Liaison coordinates with clients’ health providers—with client consent—and collaborates with FCC providers on comprehensive care plans. The position also documents services and coordination, follows evidence-based practice models, and helps ensure the program operates in accordance with agency certification standards, strategic plans, policies, and procedures.
Requirements
- High school diploma or equivalent.
- Ability to perform basic medical assistant job duties.
Nice To Haves
- Psychiatric or behavioral health experience.
- Healthcare technology experience.
Responsibilities
- Manage and oversee a caseload of clients, focusing on primary care screening and monitoring.
- Ensure clients complete all initial and ongoing screenings required by the Primary Care Screening and Monitoring Policy.
- Conduct health screenings when necessary to identify potential risks and address them proactively.
- Obtain available screenings conducted by clients’ Primary Care Physicians (PCPs) and scan them into the Electronic Medical Record (EMR) system.
- Provide ongoing health education based on clients’ identified conditions.
- Make and track referrals to primary care and specialty services.
- Assist clients with scheduling primary care and specialty appointments when necessary.
- Monitor attendance at external appointments to assess whether clients followed through with scheduled visits.
- With client consent, coordinate care with primary care and specialty health providers.
- Encourage clients to adhere to PCP treatment plans and recommendations.
- Collaborate with clients’ FCC providers to develop comprehensive care plans and approaches for mutual clients.
- Document education provided, referrals made, appointment-scheduling assistance, and collaboration with PCPs or other providers.
- Adhere to applicable evidence-based practice models.
- Communicate information orally, effectively and accurately.
- Help ensure the program operates within the constraints of agency certification standards (CARF, DMH) and the strategic plan related to clinical care.
- Abide by program and agency policies and procedures.
- Perform other job duties and special projects as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
