Health Insurance Specialist

Centers for Medicare & Medicaid Services•Woodlawn, MD

21h

About The Position

This position is in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Center for Medicare (CM), Provider Communications Group (PCG). The Health Insurance Specialist, GS-0107-14, leads administrative operations, communications, budgets, human resources activities, projects, and policy reviews. The position develops Medicare provider outreach strategies and translates technical policy into accurate, plain-language content; advises senior leadership on communications, sensitive administrative and personnel matters, organizational initiatives, and operational priorities; directs administrative operations; coordinates with internal and external stakeholders; and evaluates policies and processes to improve organizational effectiveness. The role has a regular and recurring reporting requirement to the CMS office listed in the announcement. CMS offers flexible working arrangements and may allow alternative work schedules at the manager’s discretion. The position has no bargaining unit, tour of duty is flexible, and recruitment, relocation, and financial disclosure incentives or requirements are not authorized or required, respectively.

Requirements

Be a U.S. Citizen or National.
Undergo a background and suitability investigation.
Have at least one year (52 weeks) of qualifying specialized experience equivalent to the GS-13 grade level in the Federal government, obtained in either the private or public sector.
Demonstrate experience leading Medicare or healthcare communications and translating technical policy into plain language.
Demonstrate experience advising senior leadership on sensitive operational, policy, or personnel matters.
Demonstrate experience managing budgets, administrative processes, and cross-functional initiatives.
Demonstrate experience evaluating policies and implementing improvements that increase organizational effectiveness.
Submit a resume limited to no more than two pages that details experience relevant to the responsibilities and specialized experience by the announcement closing date.

Responsibilities

Lead complex Medicare provider communications projects, develop outreach strategies, and translate technical policy into accurate, plain-language content.
Advise senior leadership on communication strategies, sensitive administrative matters, personnel issues, organizational initiatives, and operational priorities.
Direct administrative operations, including budgets, training, correspondence, clearances, travel, records, office services, and coordination with other components.
Serve as a liaison with internal and external stakeholders, coordinate cross-component projects, resolve communication issues, and represent leadership priorities.
Evaluate policies, processes, procedures, and operational issues; conduct management analyses; and implement improvements to increase organizational efficiency and effectiveness.