Health Insurance and Services Navigator I

HealthPoint Careers • Redmond, WA

7d

About The Position

The Health Insurance and Services Navigator I ensures HealthPoint patients and community members have access to vital resources such as health insurance, basic food, and transportation by assessing patients needs to connect them with necessary resources. Compensation is dependent on skills and experience.

Requirements

• Technical College or Associates Degree and 1-2 years of experience with Medicaid medical insurance preferred or a combination of education and experience.
• WHPF Certified Navigator within one (1) month of being hired.
• Ability to speak English/Spanish preferred
• Proof of vaccination for COVID-19 is required, prior to start.
• HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series.
• All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer.
• Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required.
• Hepatitis B. is required for clinical employees with potential exposure to blood/blood products.
• All immunizations are a condition of employment.
• Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Responsibilities

• Responsible for assisting clients in recertification and applications for Medicaid, Apple Health, Qualified Health Program, Family Panning, Basic Food, Medicare Savings and other state or federal assistance programs which includes identifying and screening clients for eligibility and providing education on relevant programs
• Maintain and develop working relationships with external organizations such as WHPF, HCA, PH, DSHS and others, to actively advocate and troubleshoot for clients
• Adhere to exchange and navigator license requirements including recertifications, updates and annual in-service days to ensure HealthPoint's ability to continue to provide navigator services to our patients and community
• Responsible for providing consistent documentation and patient follow to complete applications processes and ensuring correct assignment of insurance which may include helping patients switch insurance or insurance assignment by completing switch forms or contacting insurance providers directly on behalf of the patient.
• Maintain confidentiality of patient information in line with exchange and HIPAA guidelines by properly documenting patient interactions in approved programs, and meeting with clients in private spaces where patient information can be openly shared
• Required to review, build and work reports that may require outreach to specific patient populations to ensure HealthPoint patients are receiving eligible education on available services which includes uninsured, unengaged, and aging out reports
• Responsible for remaining current and participating in Annual Enrollment and Open Enrollment periods which includes actively sharing information with sites on performance, updates and changes along with being a point of contact for questions
• Represent HealthPoint at community events as determined by leadership to provide insurance, Basic Food, HealthPoint and other resources to clients.
• Attend internal and external meetings required of the role, which may include presenting material or sharing of information
• Assist in the development and implementation of outreach activities and materials to enhance and improve customer service and client relationships through internal and external relationships.
• Implement strategies to collect data on service and access issues as directed through mechanisms such as surveys, questionnaires, and time logs.
• Identify ways to improve current systems and report the information to appropriate individuals.
• Contribute to a positive work environment centered around teamwork, collaboration, accountability.
• Demonstrate respectful, professional, and appropriate behavior.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
• Other duties as assigned by supervisor.

Benefits

• Medical
• Dental
• Vision for employees and their families/dependents
• HSA
• FSA plans
• Life Insurance
• AD&D
• Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees.
• Extended Illness Time Away of 40 hours
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
• Development and Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree