Health Information Technology Manager - Administration

Carolina Family Health Centers•Wilson, NC

11d•Onsite

About The Position

Carolina Family Health Centers, Inc. is seeking a Health Information Technology (HIT) Manager to oversee the administration, optimization, integration, and support of clinical and health information technology systems. This role is crucial for ensuring that health information systems effectively support efficient workflows, high-quality patient care, accurate data collection, regulatory compliance, and overall organizational performance. The HIT Manager will lead initiatives related to the electronic health record (EHR), health information exchange, interoperability, clinical reporting, system configuration, workflow optimization, and technology projects. This position requires collaboration with various teams, end-users, vendors, and external partners to identify and implement improvements in health information technology adoption and usage, while promoting data integrity, standardization, security, and usability in alignment with federal, state, and organizational requirements.

Requirements

Associate’s degree or higher in health information technology, health information management, health informatics, information systems, healthcare administration, business administration, computer science, or a related field.
Three years experience working with electronic health records, healthcare information systems, clinical informatics, healthcare data, or a related field.
Supervisory or management experience.

Responsibilities

Provides day-to-day leadership and oversight of the EHR and related health information technology applications.
Serves as a primary organizational resource for EHR functionality, configuration, workflows, enhancements, upgrades, and optimization.
Evaluates existing system functionality and identifies opportunities to improve clinical and operational workflows through effective use of technology.
Coordinates implementation, testing, validation, and deployment of system changes, enhancements, interfaces, and new applications.
Partners with clinical and operational leaders to assess workflows and identify opportunities to improve efficiency, quality, patient safety, and user experience.
Translates clinical and operational needs into system requirements and technology solutions.
Facilitates workflow analysis, process mapping, testing, and redesign associated with health information technology.
Identifies inefficient or inconsistent use of EHR functionality and develops strategies to improve standardization.
Supports development and maintenance of standardized documentation tools, templates, order sets, alerts, clinical decision support tools, and other EHR functionality.
Supports the accuracy, completeness, consistency, and reliability of data captured within health information systems.
Collaborates with Compliance, Finance, and other departments to support organizational reporting and data needs.
Assists with development, validation, and maintenance of clinical and operational reports and dashboards.
Supports data validation and reconciliation activities associated with regulatory and programmatic reporting.
Assists with Uniform Data System (UDS), clinical quality measure, HRSA, value-based care, payer, grant, and other required reporting activities, as applicable.
Coordinates and supports electronic interfaces and exchange of health information with external organizations.
Supports other clinical interfaces, as needed and as required.
Collaborates with internal Information Technology (IT) staff, vendors, and external partners to troubleshoot interface and interoperability issues.
Monitors interface performance and data exchange processes to identify errors or interruptions requiring resolution.
Leads or participates in health information technology implementation and optimization projects.
Develops project plans, timelines, testing requirements, implementation strategies, and communication plans for assigned projects.
Coordinates with vendors and external partners to ensure project requirements and deliverables are met.
Develops and coordinates training related to EHR and other health information technology applications.
Supports orientation and system training for new employees and providers, as appropriate.
Develops user guides, workflows, tip sheets, and other educational resources.
Provides advanced application support and serves as an escalation resource for complex health information technology issues.
Collaborates with Information Technology, Compliance, and organizational leadership to promote the confidentiality, integrity, and availability of electronic health information.
Ensures health information technology practices are consistent with HIPAA, applicable federal and state privacy and security requirements, organizational policies, and contractual requirements.
Participates in risk assessments, audits, investigations, and corrective action activities involving health information systems, as appropriate.
Maintains knowledge of health information technology requirements applicable to Federally Qualified Health Centers and other healthcare organizations.
Supports compliance with applicable HRSA Health Center Program requirements and Uniform Data System reporting requirements.
Monitors changes in federal and state requirements affecting EHR functionality, interoperability, health information exchange, electronic reporting, and patient access to health information.