HEALTH INFORMATION SPECIALIST

GALEN MEDICAL GROUP PC•Hixon, TN

1d•Onsite

About The Position

The Health Information Specialist is responsible for aiding the HIT Department with programming, maintenance and functional/technical support of the Provider Portal, Patient Portal, Practice Management System, and Electronic Medical Record System utilized by Galen. Support functions include but are not limited to normal maintenance of business, interfaces, upgrades, testing, maintenance of systems, access control, and assisting patients using the patient portal. You specialize in all systems and are proficient in all supporting functions.

Requirements

Minimum of three years of experience working in a healthcare information technology setting.
Must be PC literate with strong computer navigational skills, as well as working knowledge of MS Applications (Excel, Word, PowerPoint), Web Browser Applications.
Experience with Scheduling, and Billing Software.
Experience with Electronic Medical Records software.
Must obtain HIMSS or Certification with 1 year.

Nice To Haves

Associate degree preferred.
Experience and qualifications can be substituted for Education.
Clinical and Coding Experience a plus.
Understanding of CPT, HCPCS & LOINC codes, Insurance, HL7 and Relational Databases preferred.

Responsibilities

Ability to interact with physicians, staff, patients, and vendors, providing support in troubleshooting and/or determining proper solutions to resolve incidents, service requests, and changes.
Responsible for managing basic level Help Desk tickets, email and telephone support requests in a timely manner with confidence in knowledge of system in order to assist or troubleshoot or escalates appropriately.
Troubleshoot system issues by staff, providers, or patients using the patient portal.
May remotely connect to user’s computer, determine minimal use-case to recreate issue, or solve if possible.
Perform Applications and Portal testing for new releases and patches, and monitor performance after implementation, ensuring timely communication and follow-up, working together as a team with the other HIT Team Members.
Prepare monthly Super User items including, not exclusive to, videos, education documents and on-site training.
Monitor and communicate interface performance, and review of daily processes, reporting any issues.
Assist with training class for new employees.
Research Termination List when received from HR.
Maintaining Employee alerts.
Ability to recognize, research and combine duplicate patient accounts.
Portal Accounts: Assist patients with setting up patient portal accounts, troubleshooting, password resets.
Demonstrate knowledge and understanding of ICD-10, CPT, LOINC, & HCPCS codes for alignment and updates within the applications.
Maintaining system setup by following proper protocols and routine maintenance as defined by the department.
Maintain lines of communication utilizing ZAC and Helpdesk at all times.
Updating and completing tasks and projects in a timely manner using Zoho.
Answering portal calls and messages, solving basic level helpdesk tickets, and handling unmapped labs.
Adhere to HIT Communication Policy.
Actively and consistently supports the mission, vision, and values of Galen Medical Group by providing excellent care delivered with wisdom, compassion, integrity and a commitment to technology, education, and scientific inquiry.
Protect self and other team members by following all compliance, HIPAA, OSHA, and infection prevention guidelines and regulations.
Demonstrate working knowledge of MS Applications (Excel, PP, Word).
Participate in monthly and quarterly meetings, as requested.
Respects patients by recognizing their rights and maintaining confidentiality.
Ability to work with different applications, vendors, customers, departments and staff to assist and/or resolve problems.
Assist IT staff with Active Directory issues and troubleshooting.
Follow established change control policies for supported applications.
Assist non-Galen (external) users by granting VPN remote access, assist with logging in and troubleshooting other log in issues.
Promote the mission, vision, and values of Galen Medical Group.
Maintain confidentiality of all patients, medical, financial, and legal information.
Report to work on time and as scheduled.
Wear identification during work hours.
Represent the organization in a positive & professional manner.
Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
Ability to work independently and demonstrate the value of a team concept, exercise creativity, be attentive to detail, and maintain a positive attitude.
Comply with all organization policies and standards regarding ethical business practices.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services as directed by your manager.
Ability to manage multiple and simultaneous responsibilities.
Complete assignments efficiently and in a timely manner.
Understands and abides by OSHA, HIPAA & CLIA standards.
Excellent customer service skills, exceptional skills of organization, verbal and written communication, problem-solving, analysis and human relation skills.
Must be PC literate with strong computer navigational skills, as well as extensive knowledge of Windows, and Microsoft Office.
Knowledge of basic medical terminology.
Takes initiative, eager to learn, and naturally curious.
Must be a team player, within and outside of the HIT department.
Ability to meet deadlines and work within specified time limit requirements, including time limits for goal achievement.
Must have strong analytical, oral, and written communication skills.
Ability to differentiate between tasks and projects.