Health Information Specialist

Mountain Area Health Education Center - MAHEC•Asheville, NC

7d•Onsite

About The Position

Ensures health information is properly recorded into medical records so practitioners can plan and evaluate health care provided to patients. Performs one or more of the following: coordination of duties to include electronic indexing, filing and distribution of medical records, retrieval and release of patient record.

Requirements

High School Diploma or equivalent
At least (2) years of relevant experience in a medical office or hospital setting, or a comparable equivalent of combined education and experience required.
Above average computer skills to navigate the EHR and file records electronically with minimal errors.
Excellent communication skills as the front line representative to the public.
Comfortable communicating in person, over the phone, and through email, all with a friendly and professional tone.
Prioritize prompt responsiveness, recognizing the important role you play in moving processes forward through communication.
Operate with the mindset that information that is not your own, regardless of how trivial it may seem, is confidential first and shared only with permission.
Demonstrate confidentiality with clinical, management, and other organizational data/information.
Not afraid to think on your feet and encounter a problem you don’t know how to immediately solve.
Less concerned with being right and more concerned about connecting with various resources to assist in solving the problem and learning new things along the way.
Details matter to you and you develop systems and processes to help you manage a large volume of them.
Envision a process from start to finish and understand all of the details that need to be taken care of in between to keep things running smoothly.
Take pride in owning the details and it brings you joy to be trusted in this regard.
Don’t wait to be told what to do. Instead, anticipate needs and look for tasks you can take care of in the present to facilitate a smooth process in the future.
Like to stay busy and love to jump in and help others when you have capacity.
Respect and appreciate the work of a leader and view taking initiative as a primary way to support their work.
Comfortable learning new technologies and web-based platforms.
View technology as a way to gain efficiencies.
Recognize that you don’t have to be an expert and view learning new technologies as an opportunity to grow professionally.
Effectively organize and plan work according to organizational needs by defining objectives and anticipating needs and priorities.
Efficiently manage your own time and effectively handle multiple demands and competing deadlines.
Identify goals, develop plans, estimate time frames and monitor progress.
Swift implementation is your goal.
Like to solve difficult problems through careful and systematic evaluation of information, possible alternatives and consequences.
Integrate information from diverse sources and evaluate the information against possible courses of action.
Must provide valid, original I-9 documents on their first day of work.

Nice To Haves

Working knowledge of medical terminology
Experience working with medical records
Fluency in Spanish
Allscripts EHR software experience preferred

Responsibilities

Scans all records coming in by mail, fax and from other outside sources.
Scans and indexes all loose incoming documents to Medical Records.
Obtains records needed from other agencies prior to patient appointment.
Responds to requests for information from files according to established policies and procedures.
Processes all medical records request forms, within North Carolina laws and MAHEC regulations regarding release of medical information for law offices, insurance companies, other medical offices or facilities and patient copies.
Enters data and corrects errors in EMR and Practice Management systems.
Mails printed lab results to patients as requested by physicians.
Monitors and handles items on que list in a timely manner.
Verifies presence of dictated EMR notes.
Answers calls from Clinical staff pertaining to medical records.
Complies with federal HIPAA (45 CFR), and 42 CFR regulations, practice policies for the privacy and security of patient information, and maintain appropriate documentation of access to medical records.
Actively supports the organization’s work philosophy and continuous quality improvement activities.
Demonstrates appropriate service orientation in all interactions within the organization and with clients, patients and visitors.
Must be a team player.
Must demonstrate discretion in dealing with medical, fiscal and personnel information as is appropriate to position.
Position requires the ability to appropriately and professionally handle multiple and competing priorities.
Ability to prioritize workload (patients on phone and at your desk, posting to be done, staff wanting assistance, etc.) and accomplish routine tasks independently required.
Ability to discover and correct basic errors.