Health Information Management Supervisor

Cherry Health • Grand Rapids, MI

11d • Onsite

About The Position

The Health Information Management Supervisor is responsible for overseeing the records and scanning teams of Health Information Management. This role manages the records retrieval, destruction, and dispensing processes from origination to completion, ensuring patient records are confidential, accurate, and in line with regulatory standards. The supervisor is also responsible for ensuring the competency of the team and must adhere to organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards. The position requires representing the organization’s Mission in all actions and communications.

Requirements

• Must be a Registered Health Information Technician
• Associates degree, Bachelors preferred
• Ability to efficiently organize and prioritize large volumes of work in a fast-paced environment
• Ability to work effectively and efficiently under policy driven deadlines
• Understanding of medical, dental and behavioral health terminology, anatomy, physiology, surgery, diagnostic testing, radiology, pathology, pharmacology and various medical specialties.
• Ability to use complex thinking skills and judgement to ensure compliance with laws, regulations, or standards
• Proficient understanding of Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 and all other privacy and confidentiality standards.
• Effective time management and process improvement skills
• Ability to communicate effectively with staff, colleagues, the public and professionals both in verbal and written form.
• Ability to follow oral and written instructions.
• Ability to complete assigned tasks and complete documentation requirements.
• Ability to establish and maintain effective working relationships.
• Demonstrated computer skills and experience working with Microsoft Office and electronic health record (EHR).
• 3 years of experience in medical records including scanning software.
• Minimum of two years leadership experience with understanding process improvement.
• Must understand medical terminology and the release of information process and regulations in a health care setting or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.

Responsibilities

• Demonstrate leadership skills that foster a culture of mentoring, coaching, motivating, and engaging staff.
• Model and communicate key values in the community and to staff in a way that supports Cherry Health’s mission.
• Ensure schedule and staffing hours are sufficient to ensure quality, efficient operation and productivity for priorities and assigned workload.
• Supervise, train, and evaluate the competencies of staff.
• Communicate organization initiatives and updates to staff.
• Assist in the development and monitoring of department/program budget.
• Assist patients, investigate inquiries and complaints, and keep accurate records.
• Monitor utilization and performance of the Health Information Exchange (HIE) system around the status of outgoing records.
• Investigate incoming inquiries and/or complaints initiated by patients and providers.
• Maintain continuing quality improvement and assist in quality management of the teams.
• Maintain strict confidentiality to all medical records by ensuring no unauthorized persons have access to a patient’s electronic health record.
• Uses, protects, and discloses patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Understanding and participation in completion of work required.
• Other duties as assigned.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree