Health Information Management Assistant 2 (On-Site)

Beth Israel Lahey Health•Boston, MA

2d•Onsite

About The Position

Under the direction of their supervisor, the Health Information Management (HIM) Assistant 2 will serve as the main point of contact for the HIM department for a designated clinical area. Responsible for managing and prioritizing the electronic scanning and indexing of all medical documents for a designated area. Responsible for validating the accuracy of indexed documents and presentation of documents in the Electronic Health Record (EHR). This role is fully on-site with a physical working address of: 20 Overland Street, Boston, MA

Requirements

High School diploma or GED required.
0-1 year of related work experience required.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.
Ability to work independently, effectively organize and prioritize workflow tasks, and effectively, professionally, and clearly communicate with customers in a positive manner.
Ability to access and process electronic information utilizing computer technology.

Nice To Haves

Previous experience in an office environment.

Responsibilities

Promotes a culture of ongoing feedback with clinical staff and supervisors to promote efficient and accurate processing of medical documentation to encourage best practices.
Provides customer service including assistance to clinical users in retrieving patient information from various EHR applications.
In keeping with department guidelines, maintains efficient workflow process to support the department mission of timely, complete, accurate, and available patient information.
Prioritizes, prepares, and analyzes documents for inclusion in the electronic health record, including patient data validation, form validation, and correct date of service.
Based on priority, scans, and indexes documents. Validates that the documents are viewable in the appropriate EHR applications within established timeframes.
Identifies scanning errors and routes for correction and performs quality assurance activities as assigned.
In keeping with department guidelines, responds to HIM-related questions and ad hoc requests by staff of designated clinical areas and follows up on customer service issues.
Learn, adapt, and apply skills to new technology and processes as they are implemented.
Maintains courteous and effective interactions with colleagues and patients.
Demonstrates an understanding of the job description, performance expectations, and competency assessment.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participates in departmental and/or interdepartmental quality improvement activities.
Participates in and successfully completes Mandatory Education.
Performs all other duties as needed or directed to meet the needs of the department.