Health Information Management Associate (40hrs, On-Site)

Beth Israel Lahey Health•Woburn, MA

2d•$20 - $27•Onsite

About The Position

Contributes to Beth Israel Lahey Health’s (BILH) mission by providing support to the Health Information Management Department and by providing release of information and Birth Registry services. This position will have an impact on patients and other health information management customers by providing accurate and complete records in a timely manner and making every encounter with our patients, patients’ families, co-workers, physicians, and other customers the best that it can be. This role is located on-site at 8 Presidential Way, Woburn, MA.

Requirements

High School Diploma required
At least two years medical record experience
Knowledge of medical terminology.
Knowledge of release of information according to federal and state guidelines, regulations and statutes concerning confidentiality and release of information.
Excellent communication and customer service skills.
Knowledge of state guidelines related to Birth Certificates

Responsibilities

Analyzes requests and authorizations for the release of health information from attorneys, insurance companies, patients, etc.
Verifies patient information for accuracy and completeness.
Accurately logs requests for information into the automated Release of Information module in Epic within 24 hours of receipt.
Enters description of the request and narrative comments
Scans the requests for information appropriately into the patient’s medical record in Epic.
Organizes workload to comply with deadlines and priorities.
Abstracts accurate information from the medical record according to the type of request.
Gathers information as necessary in order to complete the request.
Obtains hospital certification of copies of the record if required.
Understands and follows state and Federal laws and department policy whenever releasing protected health information.
Uses appropriate reference materials when completing requests for confidential patient information.
Review subpoenas for validity prior to acceptance.
Obtains patient authorization as legally appropriate.
Respond to subpoenas by return date.
Seeks court order for all requests containing sensitive and/or privileged information
Works with law enforcement when requested to accept search warrants.
Notifies in-house counsel immediately.
Notifies hospital’s General Counsel for all subpoenas that include requests for sensitive information, allowing enough time for counsel to claim privilege in court.
Assists in the coordination of third-party audits of medical records as necessary.
Creates Inspector Key for onsite auditors reviewing medical records in Epic
Able to confidently explain to customers HIPAA federal law and Massachusetts General Law 111 section 70 and their requirements and restrictions.
Able to confidently explain to customers probate court procedures in order to name an administrator of a person’s estate.
Assists patients and other third parties who are requesting access/view, requests for amendments, requests for an accounting of disclosure, and requests to restrict protected health information.
Escalates requests to management and/or legal counsel when necessary and as appropriate
Responds to walk-in visitors for medical information as stated in the policy.
Coordinates schedules and prepares medical records for outside contract copying service to maintain the timeliness of response to correspondence requests.
Handles telephone requests for release of information according to department policy and procedure.
Acts as receptionist for the department.
Retrieves medical records for contract copying services.
Provides duplication of microfiche/microfilmed medical records when necessary.
Processes all incoming and outgoing mail.
Retrieves incoming mail from the Mailroom, and sends it to appropriate sections of the department.
Opens, prioritizes, and distributes all incoming mail for release of information.
Orders and maintains supplies for the department on a weekly basis.
Retrieves, copies, and coordinates delivery of medical records for various audits, Permidion (Medicaid), RAC (Medicare).
Maintains release of information record pull area in a neat and organized manner