Health Information Coordinator

DAP Health•Palm Springs, CA

1d•Onsite

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. The Health Information Coordinator collaborates with clinical staff, administrative personnel, and external agencies to ensure high standards of data accuracy, confidentiality, and accessibility. The Health Information Coordinator is responsible for overseeing the management, organization, and integrity of patient health information within the organization. This role involves ensuring compliance with legal, regulatory, and organizational policies. This includes, but is not limited to, answering phones, assisting customers with inquiries and requests for records, and releasing patient information upon valid request.

Requirements

Ability to understand and become knowledgeable of release of information standards, policies and procedures, and HIPAA regulations, and to complete work in compliance of these and other standards
Must be capable of multitasking effectively by managing emails, team chats, and Epic in-basket messages while maintaining a high level of attention to detail
Work in a team-oriented, fast-paced environment
Work independently
Maintain confidentiality of all Patients/Clients and Patient/Client correspondence
Proficiently operate the agency's Electronic Health Record (EHR) system (Epic), Document Management System (OnBase), Greenway, word processing applications, and related software and ability to seamlessly toggle between multiple systems, including Intergy and Epic
Communicate effectively with all levels of individuals, both internally and externally
Answer multi-line phones in a professional manner
Medical terminology proficiency: Ability to read and comprehend simple health care terminology
Administrative experience in an office setting
Previous release of information, Electronic Health Records (EHR) or other related experience in a healthcare environment

Responsibilities

Ensure timely updates of medical records within the Epic Electronic Health Record (EHR) system
Leverage the OnBase Document Management System to efficiently and accurately index medical records
Utilize the OCHIN scanning application to barcode all documents for manual scanning, incorporating QR codes for imaging and employing OCR technology/Smart filer for other necessary scanning tasks
Manage all administrative and clerical functions for the HIM department
Monitor and route medical records, results, and pharmacy requests to providers from incoming fax queue
Continuously monitor fax lines to promptly identify and address urgent documents as they arrive, ensuring timely handling of critical information
Coordinate with Riverside County CMR supporting documentation
Perform daily pickups from the clinic to coordinate and organize all loose documents for scanning, preparing them for upload to patient charts
Request records from external organizations in response to Epic in-basket messages received from clinic staff
Maintain open communication with the manager regarding all issues and concerns, and actively participate in departmental team huddles, check-ins, and quarterly HIM rounding.
Other duties as assigned