Health Information Clerk

UnitedHealth Group•Glendale, CA

4d•$16 - $29•Onsite

About The Position

This position is Onsite. Our office is located at 1420 S Central Ave, Glendale, CA 91204. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. As part of the UnitedHealth Group family of businesses, we’re a dynamic new partnership formed by Dignity Health and Optum. We’ll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you’re looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be normal business hours, Monday - Friday. Primary Responsibilities: Manage the intake of members or the admission / discharge information post notification Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention Handle resolution/inquiries from members and / or providers This is high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members in person & over the phone. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
1+ years of customer service experience with analyzing and solving customer problems
1+ years of experience with clerical OR administrative support
Ability to create, edit, save, and send documents utilizing Microsoft Word and Microsoft Excel
Ability to work full time onsite at 1420 S Central Ave, Glendale, CA 91204
Ability to work any of our full time, shift schedules during our normal business hours of 8:00 am - 4:30 pm from Monday - Friday, including the flexibility to work occasional overtime given the business need

Nice To Haves

Experience with working within the health care Industry and with health care insurance
Experience in working with Medicare and / OR Medicaid Services
Experience with working in a metric-driven work environment
Call center experience
Knowledge of ICD-9 and CPT codes
Ability to type and talk at the same time and navigate through multiple screens

Responsibilities

Manage the intake of members or the admission / discharge information post notification
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
Handle resolution/inquiries from members and / or providers