Health Informatics & Quality of Care Specialist

Central North Alabama Health Services • Huntsville, AL

22d • Hybrid

About The Position

Central North Alabama Health Services, Inc. is seeking a qualified, detail-oriented Health Informatics & Quality of Care Specialist to support clinical quality, data integrity, reporting, and performance improvement initiatives within a Federally Qualified Health Center environment. This position is responsible for strengthening the accuracy, reliability, and use of health information to support high-quality, patient-centered care across medical, dental, pharmacy, chiropractic, behavioral health, X-ray, and laboratory services.

Requirements

• Bachelor’s degree in health informatics, public health, healthcare administration, nursing, health information management, data analytics, or a related field required; equivalent education and directly relevant experience may be considered.
• Minimum of two years of experience in healthcare quality, clinical informatics, population health, data analytics, compliance, or health center operations preferred.
• Experience in a Federally Qualified Health Center, community health center, primary care setting, or ambulatory healthcare environment strongly preferred.
• Working knowledge of clinical quality measures, UDS reporting, EHR workflows, HIPAA, patient confidentiality, and healthcare documentation standards.
• Proficiency with Microsoft Excel and reporting tools, with the ability to interpret data, identify trends, and communicate findings clearly to clinical and non-clinical audiences.
• Demonstrated attention to detail, organizational ability, follow-through, and capacity to manage multiple priorities and deadlines.
• Ability to work collaboratively with interdisciplinary teams and communicate professionally with staff, providers, patients, and external partners.

Nice To Haves

• Experience with Athenahealth, Dentrix, or other electronic health record, dental, pharmacy, behavioral health, or reporting platforms.
• Familiarity with HRSA Health Center Program expectations, Uniform Data System reporting, clinical quality measures, quality improvement plans, population health management, grant reporting, and value-based care measures.
• Experience supporting FQHC quality programs, including care gap closure, chronic disease registries, preventive health screenings, risk stratification, patient attribution, and provider performance reporting.
• Certification or formal training in health informatics, quality improvement, Lean, Six Sigma, public health, health information management, data analytics, or population health preferred.
• Experience developing dashboards, scorecards, registry reports, executive summaries, or operational reports for leadership, providers, quality committees, and care teams.
• Experience supporting interdisciplinary quality initiatives across medical, dental, behavioral health, pharmacy, chiropractic, laboratory, imaging, and enabling services.
• Knowledge of HIPAA, data governance, patient privacy, documentation standards, audit readiness, and healthcare compliance expectations.
• Ability to use data visualization, spreadsheet, database, or business intelligence tools to monitor performance trends and present actionable recommendations.
• Experience providing training to clinical and non-clinical staff on EHR workflows, quality measure documentation, reporting requirements, and data entry standards.

Responsibilities

• Collect, validate, analyze, and report clinical quality, operational, population health, and service-line data from the electronic health record and related systems.
• Support quality improvement initiatives associated with Uniform Data System reporting, clinical quality measures, patient outcomes, access to care, care gaps, chronic disease management, preventive screenings, and organizational performance goals.
• Monitor data accuracy, documentation completeness, and reporting trends across medical, dental, pharmacy, chiropractic, behavioral health, X-ray, and laboratory service lines.
• Prepare routine and ad hoc reports, dashboards, scorecards, and presentations for executive leadership, clinical teams, quality committees, governing board meetings, audits, grants, and regulatory submissions.
• Develop and maintain quality reports, patient registries, care gap lists, provider performance reports, and population health tracking tools to support proactive patient outreach and care coordination.
• Collaborate with clinical, operational, compliance, information technology, billing, pharmacy, dental, behavioral health, laboratory, imaging, and ancillary staff to improve workflows, strengthen documentation practices, and support reliable data capture.
• Assist with performance improvement projects using recognized quality improvement methodologies, including root cause analysis, Plan-Do-Study-Act cycles, workflow review, process mapping, outcome tracking, and sustainability planning.
• Support organizational readiness for audits, site visits, accreditation activities, HRSA reporting, value-based care initiatives, payer quality programs, grant reporting, and internal quality reviews.
• Provide training and technical assistance to providers and staff regarding quality measure documentation, data entry standards, reporting requirements, workflow updates, and appropriate use of health information systems.
• Identify trends, disparities, service gaps, documentation concerns, and opportunities to improve patient care, patient safety, care coordination, patient experience, and operational efficiency.
• Partner with care teams to support patient outreach, recalls, referrals, follow-up tracking, chronic disease registries, preventive care reminders, and closure of gaps in care.
• Assist with the development, revision, implementation, and monitoring of quality improvement policies, procedures, workflows, training materials, and standard operating procedures.
• Participate in quality, compliance, risk management, infection control, patient safety, and population health meetings, as assigned.
• Support data requests related to grants, board reporting, community needs, strategic planning, payer programs, health equity initiatives, and leadership decision-making.
• Maintain confidentiality and comply with HIPAA, organizational policies, information security standards, and applicable federal, state, and grant requirements.

Benefits

• Competitive medical, dental, and vision insurance options for eligible employees.
• Retirement plan options, which may include employer contributions in accordance with plan terms.
• Paid time off, paid holidays, and other approved leave benefits.
• Employer-paid and voluntary life insurance, short-term disability, and long-term disability options, as applicable.
• Professional development, continuing education, and training opportunities related to health informatics, quality improvement, compliance, population health, and FQHC operations.
• Mission-driven work environment focused on improving access to high-quality care for underserved communities.
• Opportunities to collaborate with interdisciplinary teams across medical, dental, pharmacy, chiropractic, behavioral health, X-ray, laboratory, and enabling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level