Health/Human Service Case Manager II
About The Position
The Birth to Three (B23) Program provides case management for medically complex and/or developmentally delayed children and their families in Kent and Sussex Counties. Responsibilities include assessing family and child needs, developing individualized service plans, preparing social histories and progress reports, participating in transition and community meetings, and supporting quality improvement initiatives. This position will transition to the Department of Education in July 2028 and is designated as a State Health Operations Center (SHOC) emergency response position.
Requirements
- Six months' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
- Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
- Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.
- Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
- Six months' experience in narrative report writing.
Nice To Haves
- Knowledge and/or training in early childhood intervention or education.
- Read, write, and speak Spanish or Haitian Creole, and English fluently.
Responsibilities
- Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
- Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers, or institutions (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
- Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments.
- Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms.
- Establishes effective working relationships with clients, family, community, and professional sources.
- Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
- Provides information and case coordination on-site, via email or telephone to individuals or groups.
- Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies.
- May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
- Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
- Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
- Performs other related duties as required.
Benefits
- Comprehensive benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
