Health Educator

Elevance Health•Atlanta, GA

1d•Remote

About The Position

The Health Educator is responsible for responding to inbound and outbound inquiries/calls for Precision Care Advantage, Condition Care (trained) and Case Management programs. This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Requirements

Requires BA/BS in appropriate field of specialization and minimum of 2 years of related experience in direct care, health education, exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
Certification or advanced certification and/or licensure appropriate to field of specialty preferred.

Responsibilities

Provides information to members eligible for disease management or medication alert programs.
Makes outbound attempts to program members to provide health information according to program standards.
Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.
Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
Assists with increasing participants motivational level by addressing barriers and assessing needs.
Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
Conducts behavioral assessments to identify individual member knowledge, skills, and behavioral needs.
May coordinate with others in the multi-disciplinary clinical team.
May serve as mentor for orientation and training of new staff.