Health Education Specialist

Group Health Cooperative•Altoona, PA

6d•Hybrid

About The Position

With minimal supervision, assists to coordinate resources and educate the members that are enrolled in a disease management program. Relates effectively with others for continuity of care; maintains satisfactory relations with others, maintains accurate and complete records. Hybrid work options available after training period.

Requirements

Associate degree required in relevant field
2-4 years of experience in Nursing, Disease Management, or Health Coaching.
Advanced ability to plan, implement, monitor, and evaluate health education programs.
Exceptional ability to achieve sustainable health education program results.
Excellent communication and customer service skills.
Proficient in the use of Microsoft Office Suite.

Nice To Haves

A Bachelor’s degree is preferred, but not required.

Responsibilities

Makes outbound calls to members in a disease management program to provide support, education and assistance as the member moves within the health care system
Plans, implements, monitors, and evaluates health education programs
Ensures member is receiving appropriate follow up and treatment, making lifestyle changes, and using self-management resources to avoid serious complications
Collects and analyze data to learn about the effectiveness of the disease management program
Advocate on behalf of the member regarding accessibility of services, assessing and interpreting member needs
Relates effectively with co-workers regarding continuity of care and Care Management of members
Maintains a professional approach with the highest standard of confidentiality
Displays concern and initiative; Cooperates and maintains good rapport with staff, other departments, members, providers, and agencies involved in providing quality care to the member
Work collaboratively with the Quality Department and CMO to provide feedback and improve outcomes related to HEDIS, Performance Improvement Projects (PIPs) and NCQA projects.