Health Coordinator (Temporary)

Pioneer Human Services•Spokane, WA

About The Position

The Health Coordinator supports Pioneer Human Services’ mission by coordinating and monitoring clients’ physical and behavioral health services within residential treatment facilities. The role promotes continuity of care by facilitating communication among clients, nursing staff where present, healthcare and behavioral health providers, pharmacy services, and program staff. Duties include supporting intake, coordinating appointments including telehealth, assisting with medication monitoring and accurate electronic medication administration record (eMAR/MAR) documentation, and gathering and communicating health information to appropriate clinical staff. At sites with licensed nurses, the Health Coordinator works under their direction; at sites without nurses, the role works under the direction of the Health & Resource Coordination (HRCU) Manager. The position also provides direct client support in a structured residential environment. This includes engaging clients in the milieu, observing and reporting changes in physical or behavioral health, reinforcing treatment plans and health education, helping clients access healthcare, and responding to urgent health concerns by notifying clinical staff or emergency services as appropriate. The role requires organization, attention to detail, and the ability to support clients with complex medical, behavioral health, and substance use needs. Medication handling and clinical coordination responsibilities may vary by site or unit based on staffing, program licensure, and the presence of licensed nursing staff. This is a temporary position. The role is safety-sensitive and subject to pre-employment and employment drug testing, including marijuana testing. Pioneer Human Services is an equal opportunity and drug-free employer.

Requirements

High school diploma or equivalent.
One year of experience in caregiving, human services, behavioral health, or social services, or experience supporting marginalized or vulnerable populations.
Apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire, in accordance with WAC 246-810-015 and RCW 18.19.210.
Obtain First Aid/CPR certification within 90 days of hire.
Proficient written and verbal communication skills, ability to manage tasks independently, and attention to detail.
Basic computer skills and ability to learn.
Demonstrated ability to maintain a professional, empathetic, and client-centered approach when collaborating with individuals in recovery.

Nice To Haves

Experience with electronic health records (EHR) or electronic records management systems.
Proficiency in Microsoft Office Suite, Outlook, and internet navigation.
Certified Nursing Assistant certification.

Responsibilities

Use program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
Use Motivational Interviewing and other engagement strategies to support client participation and skill development.
Explain program policies and goals to clients during orientation and throughout treatment as needed.
Conduct health education activities and reinforce self-care skills appropriate to clients’ stages of recovery.
Where applicable, observe and document client self-administration of medications according to program policies and procedures.
Promptly communicate medication-related concerns, discrepancies, or client requests to licensed nurses when medication responsibilities are assigned to nursing staff.
Where applicable, review MAR documentation for completeness at shift change and escalate discrepancies according to policy.
Maintain a safe and healthy environment, including maintaining, cleaning, and disposing of equipment and supplies according to policy and procedure.
Where applicable, assist with medication storage, ordering, and returns according to pharmacy policies and site procedures.
Assist clients in meeting health and safety needs in accordance with their stage of recovery and program policies.
Provide basic first aid and serve as a first point of contact for emergency response, notifying licensed nursing staff, providers, or emergency services as appropriate.
Follow provider orders and support implementation of care plans in accordance with program policy and the scope of the Health Coordinator role.
Gather and relay client-reported health information, including medical and medication history, vital signs, symptoms, diagnoses, and other relevant concerns, to nursing staff or providers as appropriate.
At sites with licensed nurses, assist RNs or LPNs with intake processes or coordination activities as directed.
Coordinate clients’ physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.
Coordinate and document client intake and discharge processes after hours, including financial documentation and secured belongings as required.
Coordinate internal and external services and referrals based on provider recommendations or treatment-planning needs.
Help clients navigate and access health services and communicate their needs to clinical staff.
Maintain accurate, timely, and complete service documentation in the electronic health record.
Complete required notifications during assigned shifts.
Complete eligibility and follow-up assessments in designated systems.
Keep client information accurate and updated from intake through discharge to support continuity of care.
Record routine case notes and service contacts documenting client progress and services provided.
Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.