Health Coordinator - ON-CALL

Pioneer Human Services•Burlington, WA

3d•Onsite

About The Position

Pioneer Human Services is seeking a Health Coordinator (On-Call) to join their team. This role supports individuals involved in the justice system by coordinating and monitoring physical and behavioral health services within residential treatment facilities. The Health Coordinator ensures continuity of care by facilitating communication between clients, medical staff, providers, and program staff. Responsibilities include supporting the intake process, coordinating appointments, assisting with medication monitoring and documentation, and gathering health information. The role also involves direct client support, including engaging clients, observing health status, reinforcing treatment plans, and responding to urgent health concerns. This position requires strong organizational skills, attention to detail, and the ability to support clients with complex needs in a structured residential environment.

Requirements

High School Diploma or Equivalent
One (1) year of experience working in a caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations
Must apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire
First Aid/CPR certification within 90 days of hire
Proficient level of written/verbal communication
Efficiency with independent task management
Ability to show attention to detail
Basic computer skills and the ability to learn
Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery

Nice To Haves

Experience with electronic health records (EHR) or electronic records management systems.
Proficiency in Microsoft Office Suite, Outlook, and Internet navigation.
Certified Nursing Assistant certification

Responsibilities

Coordinate and monitor client physical and behavioral health services within residential treatment facilities.
Facilitate communication between clients, nursing staff, medical and behavioral health providers, pharmacy services, and program staff.
Support the intake process.
Coordinate internal and external medical and behavioral health appointments (including telehealth).
Assist with medication monitoring and documentation accuracy in the electronic medication administration record (eMAR/MAR).
Gather and communicate relevant health information to appropriate clinical staff.
Support care coordination and implementation of provider orders under the direction of nursing staff (at sites with nurses).
Work under the direction of the Health & Resource Coordination (HRCU) Manager (at sites without nurses).
Provide direct client support, including engaging clients in the milieu, observing and monitoring client changes in physical and behavioral health status, reinforcing treatment plans and health education, assisting with access to healthcare services, and responding to urgent health concerns.
Utilize program-approved screening tools to identify and document client risks, needs, and barriers.
Use Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.
Interpret and explain program policies and goals to clients.
Conduct health education activities and reinforce self-care skills.
Observe and document client self-administration of medications (where applicable).
Communicate medication-related concerns to licensed nurses (where applicable).
Review MAR documentation for completeness at shift change and escalate discrepancies (where applicable).
Maintain a safe and healthy environment, including cleaning and disposing of equipment and supplies.
Assist with medication storage, ordering, and returns (where applicable).
Assist clients in meeting health and safety needs.
Provide basic first aid and serve as the first point of contact for emergency response.
Follow provider orders and support implementation of care plans.
Gather and relay client-reported health information to nursing staff or providers.
Assist Registered Nurses (RN) or Licensed Practical Nurses (LPN) with intake processes or coordination activities as directed (at sites with nurses).
Coordinate and document client intake and discharge processes after hours.
Coordinate internal and external services and referrals.
Assist clients in accessing health services and communicating needs to clinical staff.
Maintain accurate, timely, and complete documentation of services in the electronic health record.
Complete eligibility assessments and follow-up assessments.
Ensure client information is accurate and updated.
Record routine case notes and service contacts.
Review reports with the care team to identify service gaps and coordinate follow-up support.