Health Coordinator - ON-CALL

Pioneer Human Services•Everett, WA

3d•Onsite

About The Position

Pioneer Human Services is seeking a Health Coordinator (On-Call) to join their team. This role is crucial in improving the daily lives of community members and is involved with an organization focused on racial justice, second opportunities, diversity, equity, and inclusion. Pioneer Human Services empowers justice-involved individuals to overcome adversity and reach their full potential, with over 60 years of experience and 35+ locations across Washington state. The Health Coordinator supports the mission by coordinating and monitoring client physical and behavioral health services within residential treatment facilities, ensuring continuity of care by facilitating communication between clients, medical providers, and program staff. This role involves supporting the intake process, coordinating appointments, assisting with medication monitoring and documentation, and gathering health information. At sites with licensed nurses, the Health Coordinator works under their direction; at sites without nurses, they report to the Health & Resource Coordination (HRCU) Manager. The position also includes direct client support, engaging clients, observing health status, reinforcing treatment plans, assisting with healthcare access, and responding to urgent health concerns. This role requires strong organization, attention to detail, and the ability to support clients with complex needs in a structured residential environment.

Requirements

High School Diploma or Equivalent
One (1) year of experience working in a caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations
Must apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire in accordance with WAC 246-810-015; RCW 18.19.210
First Aid/CPR certification within 90 days of hire
Proficient level of written/verbal communication, and efficiency with independent task management and ability to show attention to detail.
Basic computer skills and the ability to learn
Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery

Nice To Haves

Experience with electronic health records (EHR) or electronic records management systems.
Proficiency in Microsoft Office Suite, Outlook, and Internet navigation.
Certified Nursing Assistant certification

Responsibilities

Utilize program-approved screening tools and established procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
Utilize Motivational Interviewing (MI) and other engagement strategies to support client participation and skill development.
Interpret and explain program policies and goals to clients during orientation and throughout treatment as needed.
Support client education by conducting health education activities and reinforcing self-care skills appropriate to the client’s stage of recovery.
Where applicable by site or unit, observe and document client self-administration of medications in accordance with program policies and procedures.
Where medication responsibilities are assigned to nursing staff, promptly communicate medication-related concerns, discrepancies, or client requests to the licensed nurse.
When applicable to the role at a specific site, review MAR documentation for completeness at shift change and escalate discrepancies according to policy.
Maintain a safe and healthy environment which includes maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures (e.g., cleaning medication rooms, disinfecting vital signs equipment, maintaining health services spaces).
Where applicable, assist with medication storage, ordering, and returns in accordance with pharmacy services policies and site procedures.
Assist clients in meeting health and safety needs in accordance with each individual’s stage of recovery and program policies.
Provide basic first aid and serve as the first point of contact for emergency response when needed, notifying licensed nursing staff, providers, or emergency services as appropriate.
Follow provider orders and support implementation of care plans in accordance with program policy and the scope of the Health Coordinator role.
Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns to nursing staff or providers as appropriate.
At sites with licensed nurses, assist Registered Nurses (RN) or Licensed Practical Nurses (LPN) with intake processes or coordination activities as directed.
Support coordination of client physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.
Coordinate and document client intake and discharge processes after hours, including financial documentation and secured belongings as required.
Coordinate internal and external services and referrals based on provider recommendations or treatment planning needs.
Support service navigation by assisting clients in accessing health services and communicating needs to clinical staff.
Maintain accurate, timely, and complete documentation of services in the electronic health record.
Ensure required notifications are completed during assigned shifts.
Complete eligibility assessments and follow-up assessments in designated systems.
Ensure client information is accurate and updated from intake through discharge to support continuity of care.
Record routine case notes and service contacts documenting client progress and services provided.
Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.

Benefits

Medical
Flexible spending
Dental
Vision
Life AD&D
Disability
Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)