Health Coach Research

Banner Health

3d•Remote

About The Position

The Banner Sun Health Research Institute is seeking a Health Coach to join the Dementia Care Partners Team. This team is dedicated to providing the highest standard of care for individuals and families living with dementia. The Health Coach will play a crucial role in educating, supporting, and connecting caregivers with community resources to improve their quality of life. The position aims to fill a gap in care for people with dementia and their care partners through regular virtual visits, thorough evaluation, and training using motivational interviewing techniques. The Health Coach will manage a caseload of dyads (individuals with dementia and their primary family caregivers), conducting monthly virtual sessions to offer support, connect families to resources, and share evidence-based strategies to ease caregiver burden and enhance care quality. This role is primarily focused on being a client advocate, cheerleader, and support system for the client and their family, involving ongoing client data collection and documentation. Banner Health is a large, nonprofit health care system committed to making healthcare easier and life better. The Banner Sun Health Research Institute, founded in 1986, and the Banner Alzheimer's Institute (BAI), established in 2006, are dedicated to ending Alzheimer's disease and other neurodegenerative disorders through comprehensive patient care and advanced biomedical research.

Requirements

High school diploma/GED or equivalent working knowledge.
Diverse clinical knowledge and technology aptitude as normally obtained through the completion of a Medical Assistant, Nursing Assistant or Community Health Worker program or Nursing students completing the first year of training.
Working knowledge of medical terminology.
Familiarity with clinical care processes, clinical technology, and Electronic Medical Records.
Highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly.
Ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums.
Ability to promote change among patients.
Responsible, caring and respect for older persons.
Ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and possess analytical problem-solving skills.
Excellent organizational skills, as well as effective human relations and communication skills.
Computer literacy and keyboarding skills.
Proficient in the use of system office applications.
Basic understanding of integrated clinical systems.
Must provide own transportation.
Required to possess a valid driver’s license and be eligible for coverage under the company’s auto insurance policy.

Nice To Haves

Current C.N.A., CHW, or M.A. license in state of practice may be required in certain facilities and/or departments in accordance with regulatory requirements or facility/department policy.
Recent healthcare experience.
Previous motivational interviewing skills preferred.
Multilingual a plus.
Additional related education and/or experience preferred.

Responsibilities

Reinforce client’s care plan and discharge instructions, medication adherence, vital sign data collection as needed and use of in home IAC tools.
Provides self-management support, including using checklists, escalating as prescribed by protocols, promoting healthy behaviors, imparting problem-solving skills, and assisting with the emotional impact of chronic illness.
Provides regular follow-up and encourages people to be active participants in their care.
Applies the skills of motivational interviewing to promote lifestyle changes.
Provides emotional support by showing interest, inquiring about emotional issues, showing compassion and teaching compassion.
Assists patients in navigating the health care system by connecting the client with resources, facilitating support and empowering the patient.
Recognizes and reports abnormalities and/or changes in the client’s health status and responses to treatment to a licensed professional.
Promotes continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Conducts client home environment checklist, provides list of gaps to licensed professional and works with the health care team to coordinate to close gaps/issues.
Bridges gaps between the client and the clinical team, including following up with clients, asking about needs and obstacles, and addressing health literacy, cultural issues and social-class barriers.
Reinforces activities of daily living and completes necessary tasks to promote client health, including maintaining an optimum level of mobility.
Interacts with and supports all levels of end users throughout the facility or specialty area, including technicians, nurses, therapists, and physicians.
Communicates with internal customers (all levels of management and staff, medical staff, and other healthcare members) for the purpose of integrating services, improving client care, ensuring effective communication systems and facilitating decision making in clinical practice.
Communicates with external customers (clients and families regarding client care issues, physicians regarding client care and program development, and vendors in the implementation and modification of information systems).